Patient Services Representative Float

1 month ago


Minneapolis, Minnesota, United States Advent Full time
Job Overview

At ADVENT, we're passionate about improving healthcare and creating memorable experiences for our patients and team members. As a Patient Services Representative Float, you'll play a vital role in delivering exceptional patient care and support.

Key Responsibilities
  • Provide exceptional patient care and support, interacting with patients at various stages of their treatment journey
  • Accurately check patients into the Electronic Health Record (EHR) using established protocols
  • Order Sleep Study devices and upload reports into the system
  • Review future clinic schedules to ensure insurance and necessary patient documentation is complete
  • Schedule patient appointments and answer call center calls as needed
  • Own the opening and closing of clinics, ensuring documentation is complete and patient payments are received
  • Order medical supplies and pharmaceuticals as needed, following established protocols
  • Cross-train as a Care Coordinator or Medical Assistant, depending on clinic needs
Requirements
  • Prior medical experience is preferred, but not required
  • Proven ability to independently apply best practices in time management and multitasking in a fast-paced environment
  • Strong customer service focus and solid technology skills, including Outlook, Word, Excel, and Electronic Health Records
  • Great attention-to-detail and accuracy in work, with a solution-oriented problem-solving approach
  • Strong work ethic, commitment to teamwork, and a positive attitude
Why Choose ADVENT?
  • A culture that values kindness, solutions, and encourages questions
  • Generous PTO and holiday pay, 401k contribution, and a convenient Monday-Friday schedule


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