Deduction Compliance Manager

2 days ago


Troy, Ohio, United States Euro Foods Inc DBA Citterio USA Full time
Job Description

Job Summary:

The Deduction Compliance Manager is a critical role within our finance and customer service teams, responsible for overseeing and validating all customer deductions to ensure compliance with company policies and contractual agreements. This position receives primary supervision from the Chief Financial Officer (CFO) and additional guidance from the Sales Director.

Key Responsibilities:

  • Deduction Validation: Thoroughly review and validate customer deductions, ensuring they align with agreed terms and comply with company policies.
  • Supervision: Oversee the Accounts Receivable Specialist, providing guidance and support to ensure accurate processing of customer payments and deductions.
  • Cross-Department Collaboration: Coordinate with Accounts Receivable, Customer Service, Sales, and other relevant departments to investigate and resolve deduction discrepancies.
  • Customer Communication: Engage directly with customers to address and resolve deduction-related inquiries, maintaining strong and positive relationships.
  • Documentation and Reporting: Maintain detailed records of all deductions and prepare reports on deduction trends, outstanding issues, and resolution timelines for review by the CFO and periodic updates to the Sales Director.
  • Process Improvement: Identify opportunities to streamline the deduction management process, implement best practices, and minimize errors and disputes.
  • Compliance Assurance: Ensure all deduction resolutions adhere to company policies, industry regulations, and accounting standards.
  • Training and Guidance: Provide support and guidance to the Accounts Receivable team regarding deduction processes and best practices.

Requirements:

  • Knowledge and Skills: Exceptional organizational and analytical skills with strong attention to detail, proficiency in financial software systems and Microsoft Office Suite, particularly Excel.
  • Leadership and Communication: Strong leadership skills to manage, motivate, and guide others towards achieving performance goals, excellent verbal and written communication skills, capable of effectively interacting with customers, sales teams, and other departments.
  • Problem-Solving and Adaptability: Ability to analyze data, identify trends, and generate actionable insights to improve customer service operations, adapt to changing environments, customer demands, and technology, and to implement new strategies or processes as needed.
  • Education and Experience: Bachelor's degree in finance, accounting, business administration, or a related field, and three to five years' experience in accounts receivable, customer service, or financial dispute resolution.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • This role may occasionally require presence in the production environment with exposure to cold temperatures and raw meat products.
  • The noise level in the work environment is usually quiet; however, it can be moderate or loud when on the production floor.


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