Current jobs related to Customer Support Operations Leader - Troy, Ohio - Euro Foods Inc DBA Citterio USA

  • Customer Support Specialist

    4 days ago

    Troy, Ohio, United States ITW Full time

    We are seeking a highly organized and detail-oriented Customer Support Specialist to join our team at ITW Food Equipment Group.The ideal candidate will have 3+ years of sales and/or customer support experience, with a strong background in project management and Microsoft Office products.Responsibilities will include receiving, processing, and resolving...

  • Restaurant Operations Manager

    1 month ago

    Troy, Ohio, United States Chick-fil-A Full time

    Job SummaryWe are seeking a highly motivated and experienced Team Leader to join our Chick-fil-A team. As a Team Leader, you will play a critical role in ensuring the success of our restaurant by leading and guiding our team members to deliver exceptional customer service and quality food products.Key ResponsibilitiesSupervise and lead a team of team members...

  • Customer Service Specialist

    2 months ago

    Troy, Ohio, United States ITW Full time

    Company Overview Hobart Service, a subsidiary of Illinois Tool Works, has been a leader in the Commercial Food Equipment Service industry for over 125 years. Our commitment to exceptional customer service is reflected in our core values: Integrity, Simplicity, Trust, Respect, and Shared Risk. Position OverviewSUMMARY The role is pivotal in managing customer...

  • Customer Service Representative

    4 weeks ago

    Troy, Ohio, United States Clopay Full time

    Clopay Building Products: A Leader in Residential Garage Door ManufacturingWe are seeking a highly skilled and motivated Customer Support Representative to join our team at our Troy, Ohio manufacturing facility. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences and driving business...

  • Customer Service Associate

    3 weeks ago

    Troy, Ohio, United States Illinois Tool Works Full time

    Job SummaryThis position plays a critical role in ensuring seamless interactions with both internal and external customers. Effective communication and problem-solving skills are essential to mitigate the impact of improper handling on operating results.Key ResponsibilitiesCollaborate with Service Support Team Members to provide exceptional customer...

  • Warehouse Operations Manager

    1 week ago

    Troy, Ohio, United States Menasha Corporation Full time

    About the RoleAs a Warehouse Lead at Menasha Corporation, you will be responsible for overseeing the daily operations of our warehouse, ensuring that all tasks are completed efficiently and effectively. This includes providing leadership to employees, performing daily tasks, and maintaining accurate inventory reporting. You will also be responsible for...

  • Customer Service Team Lead

    1 month ago

    Troy, Ohio, United States ITW Full time

    Job DescriptionHobart Service, an Illinois Tool Works Company, is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our service operations team, you will be responsible for leading a team of customer service representatives to provide exceptional service to our customers.Key Responsibilities:Manage and prioritize large...

  • Restaurant Operations Manager

    1 month ago

    Troy, Ohio, United States Wendy's Full time

    Why Wendy'sThe General Manager is a key leader responsible for the overall success of our restaurant. Under the direction of a District Manager, this role oversees daily operations, including financial management, staff scheduling, interviewing, hiring, training, and developing team members. The General Manager ensures proper food handling, equipment...

  • Customer Service Representative

    4 weeks ago

    Troy, Ohio, United States Kelly Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at a premier auto manufacturer in Troy, OH.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to dealerships and customers, resolving issues, and ensuring...

  • Customer Service Specialist

    2 months ago

    Troy, Ohio, United States ITW Full time

    Company Overview Hobart Service, a division of Illinois Tool Works, has established a legacy of over 125 years in delivering exceptional Commercial Food Equipment Service Solutions. Our nationwide team is committed to excellence in customer service, embodying the core values of Integrity, Simplicity, Trust, Respect, and Shared Risk. Position OverviewSUMMARY...

  • Customer Service Representative

    1 month ago

    Troy, Ohio, United States Chick-fil-A Full time

    About UsAt Chick-fil-A, we're passionate about serving our guests and creating a positive work environment for our team members. We're looking for individuals who share our values and are eager to learn and grow with our company.Job SummaryWe're seeking a motivated and friendly team member to join our restaurant team. As a team member, you'll have the...

  • IT Support Specialist

    1 month ago

    Troy, Ohio, United States Ohio's Hospice Full time

    Job Title: IT Support AnalystJob Summary:We are seeking a highly skilled IT Support Analyst to join our team at Ohio's Hospice. As an IT Support Analyst, you will provide technical support and assistance to our staff, ensuring that our IT systems and processes are functioning properly and securely.Key Responsibilities:Provide technical support and assistance...

  • Customer Service Ambassador

    2 weeks ago

    Troy, Ohio, United States Family Dollar Full time

    Customer Service Representative Job SummaryFamily Dollar is seeking a Customer Service Representative to provide exceptional service to customers. As a key member of our team, you will be responsible for creating a positive shopping experience for our customers.Key Responsibilities:Provide exceptional customer service, responding to customer inquiries and...

  • Customer Service Representative

    1 week ago

    Troy, Ohio, United States Chick-fil-A Full time

    Join Our TeamWe're looking for our next great team members who would love to have Sundays off. We are hiring at all levels - team members, shift leaders, managers, and directors. At Chick-fil-A, the team member role is more than just a job, it's an opportunity. Team members gain life experience that goes far beyond just serving a great product in a friendly...

  • Technical Support Manager

    4 weeks ago

    Troy, Ohio, United States ITW Full time

    Job DescriptionWe are seeking a highly skilled and motivated Technical Support Manager to lead our engineering team in an engineering environment. The ideal candidate will have a strong background in engineering, coupled with extensive experience in providing technical support and managing teams.Key ResponsibilitiesProvide leadership, guidance, and...

  • Technical Support Specialist

    2 weeks ago

    Troy, Ohio, United States Creative Financial Staffing Full time

    Technical Customer Service RepresentativeWe are seeking a highly skilled Technical Customer Service Representative to join our team at Creative Financial Staffing. As a Technical Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Responsibilities:Provide product information...

  • Customer Service Representative

    4 days ago

    Troy, Ohio, United States Premier Rental Purchase of DaytonTroy Full time

    Job SummaryPremier Rental Purchase of Dayton/Troy is seeking a highly organized and customer-focused Delivery Driver to join our team. As a Delivery Driver, you will be responsible for pick-ups and deliveries of merchandise in an efficient and safe manner to ensure customer satisfaction.Key ResponsibilitiesPick up and deliver merchandise in a timely and...

  • Customer Service Representative I

    1 week ago

    Troy, Ohio, United States Hobart Service Full time

    Job DescriptionHobart Service, an Illinois Tool Works Company, is a trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, giving back to the communities where they live and work, and...

  • Customer Service Team Lead

    4 days ago

    Troy, Ohio, United States ITW Full time

    Job SummaryThis position is responsible for leading a team of customer service representatives to provide exceptional service to customers. The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesManage large volumes of customer communications and...

  • Customer Service Representative

    3 weeks ago

    Troy, Ohio, United States Domino's Franchise Full time

    Job DescriptionKey Responsibilities:Provide exceptional customer service to ensure customer satisfaction and loyalty.Assist with food preparation, including cutting and boxing products, and maintaining a clean and organized workspace.Operate in a fast-paced environment, meeting productivity and quality standards.Collaborate with colleagues to achieve team...

Customer Support Operations Leader

2 months ago

Troy, Ohio, United States Euro Foods Inc DBA Citterio USA Full time
Job Overview

POSITION SUMMARY

The Customer Service Manager plays a pivotal role in directing and managing various customer service operations, encompassing order management, invoicing, and effective communication with both internal teams and external clients. This position demands exceptional organizational capabilities, meticulous attention to detail, and a collaborative spirit to ensure optimal customer satisfaction and seamless service execution.

REPORTING STRUCTURE

This role reports directly to the Director of Sales.

TEAM MANAGEMENT

The Customer Service Manager oversees the Customer Service Representative team.

KEY RESPONSIBILITIES

  • Order Management
  • Oversee the manual order entry process, including I-Trade and EDI transactions.
  • Handle order modifications, assess pricing, and communicate any inconsistencies.
  • Facilitate invoicing for I-Trade and other customer orders via customer portals.
  • Manage the sample order process and ensure timely UPS shipments.
  • Update pricing requests as necessary.
  • Establish and maintain customer email invoicing.
  • Administer SAP text field management as required.
  • Oversee the export order process and provide necessary support.
  • Communication & Coordination
  • Lead the customer service team to enhance customer satisfaction.
  • Manage the customer complaint process and ensure collaboration with the Quality Department for product assessments.
  • Inform customers about transportation delays, service challenges, and product recovery initiatives.
  • Ensure prompt responses from the customer service team to inquiries from customers and sales personnel.
  • Support reporting requirements for sales teams, brokers, and customers, including:
  • Shortage reports
  • Inventory reports
  • Pricing adjustments
  • Issue Resolution
  • Address OS&D issues and coordinate with Quality & Logistics to resolve customer complaints.
  • Collaborate with accounts receivable to process credits for deductions, RFP processes, and customer demonstrations.
  • Manage the research and resolution process related to customer deductions.
  • Special Projects & Process Enhancement
  • Conduct SAP training sessions and develop instructional materials.
  • Drive initiatives for process improvements.
  • Collaborate with other departments on project and policy initiatives.

SKILLS AND QUALIFICATIONS

  • Comprehensive knowledge of customer service standards and strategies to foster customer engagement and brand loyalty.
  • Familiarity with order entry systems, invoicing procedures, and relevant software such as SAP, EDI, customer service software, CRM systems, and Microsoft Office Suite.
  • Experience in the food manufacturing sector, including product knowledge, market trends, and customer expectations.
  • Background in the Consumer Product Goods (CPG) manufacturing industry.
  • Ability to negotiate effectively with customers, vendors, and internal stakeholders for mutually beneficial outcomes.
  • Understanding of product lifecycle management and sales distribution.
  • Knowledge of supply chain processes, transportation logistics, and inventory management related to customer support.
  • Proficient in building and maintaining strong relationships with customers, team members, and other departments.
  • Ability to identify, analyze, and resolve customer issues efficiently, ensuring positive outcomes for both the customer and the organization.
  • Strong leadership capabilities to manage, motivate, and guide a customer service team towards achieving performance objectives.
  • Excellent verbal and written communication skills, enabling effective interaction with customers, sales teams, and other departments.
  • Effective time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
  • Adaptability to changing environments, customer demands, and technology, with the ability to implement new strategies or processes as necessary.
  • Strong attention to detail, ensuring accuracy in order processing, invoicing, and communication.
  • Ability to analyze data, identify trends, and generate actionable insights to enhance customer service operations.
  • Capacity to maintain confidential and sensitive information.
  • Ability to thrive in a fast-paced environment.
  • Effective communication skills to convey information clearly.
  • Active listening skills to fully engage with others and understand their points.
  • Coordination skills to adjust actions based on others' responses.
  • Critical thinking skills to evaluate alternative solutions and approaches to problems.
  • Proficiency in English sufficient to perform the duties of this position.

EDUCATION AND EXPERIENCE

(a) High school diploma or equivalent; or,

(b) Associate's or Bachelor's Degree in Business Administration or a related field preferred; and,

(c) Minimum of five years of customer service experience in a leadership role within the Consumer-Packaged Goods sector preferred; and,

(d) Proficiency in SAP and customer portal management; or,

(e) Equivalent combination of education and experience.

PHYSICAL REQUIREMENTS

  • Ability to use hands for handling objects and controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
  • Occasional lifting and/or moving of up to fifteen (15) pounds.
  • Ability to sit for extended periods and perform repetitive tasks.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.
  • This role may occasionally require presence in production areas with exposure to cold temperatures and raw materials.
  • The noise level in the work environment is typically quiet, but can be moderate or loud in production areas.
  • Employees must wear appropriate safety gear while working in designated areas.

ACKNOWLEDGEMENTS

The above job description is not intended to be an exhaustive list of duties and standards for the position. Employees will follow any other instructions and perform any other related duties as assigned by their supervisor.

Euro Foods Inc DBA Citterio USA is an Equal Opportunity Employer and does not discriminate based on race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law.

FLSA STATUS: FLSA EXEMPT – NOT OVERTIME ELIGIBLE

DESIGNATION: AT WILL EMPLOYEE

UNION STATUS: NON-UNION