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Customer Service Representative

2 months ago

Fort Lauderdale, Florida, United States First Citizens Bank Full time
{"h3": "Sales and Service Representative Role", "p": "At First Citizens Bank, we're committed to helping our customers achieve a lifetime of success. As a Sales and Service Representative, you'll play a vital role in delivering exceptional customer experiences and building strong relationships with our clients.

Responsibilities:
","ul": [{"li": "Engage customers in conversation to understand their banking needs and preferences"}, {"li": "Process transactions accurately and efficiently"}, {"li": "Provide assistance with account servicing needs"}, {"li": "Facilitate customer awareness and education of bank services, including digital banking capabilities"}, {"li": "Introduce customers to other branch team members or bank partners who are able to provide solutions for their financial needs"}], "h3": "Requirements", "ul": [{"li": "High School Diploma or GED"}, {"li": "6+ months of face-to-face customer service experience", "ul": [{"li": "1+ years of recent cash-handling experience"}]}, {"li": "Preferred Skills and Experience", "ul": [{"li": "Sales support (cold-calling, appointment setting, etc.)"}, {"li": "Prior experience working in a retail banking environment"}, {"li": "Working knowledge of Microsoft Office"}, {"li": "Strong written and verbal communication skills"}]}