Customer Support Specialist
2 weeks ago
At Jackson Hewitt, we pride ourselves on delivering exceptional service to our clients as they navigate the complexities of tax regulations and procedures. Our commitment to integrity, quality, and consistency sets us apart from DIY solutions and other service providers. Your role is vital to our mission of supporting hardworking Americans, and we are passionate about the impact we can make together.
Handling taxes goes beyond mere paperwork; for many, it represents a significant financial milestone, often accompanied by emotional challenges. Your expertise in customer service and tax knowledge will be instrumental in alleviating their concerns.
Flexible Work Schedules:
- Day shifts
- Evening shifts
- Weekend availability
- Weekday options
- Full-time or part-time positions
Are you:
- Interested in launching a new career in the tax sector?
- Seeking to enhance your skills and resume after a work gap?
- Returning to the workforce after a year at home with family?
- A newcomer to the job market with a desire to learn?
- A retiree wishing to continue making a difference?
- Without a college degree? We welcome you
- A veteran transitioning to civilian life?
- Part of a military family frequently relocating?
- A recent graduate or current student looking for flexibility?
- A stay-at-home parent needing adaptable work hours?
- A gig worker seeking additional income?
- Bilingual? We encourage bilingual candidates to apply
Your Responsibilities:
The Seasonal Client Service Associate plays a key role in supporting our operations by performing various tasks, including welcoming clients, scheduling appointments, marketing to local businesses, and managing technical setups. This position is essential in coordinating client flow and assisting with initial data entry and document collection, ensuring a smooth and positive tax preparation experience. You will handle sensitive and confidential information while promoting the Jackson Hewitt brand through outstanding customer service.
- Welcome all potential clients with a warm and professional attitude.
- Engage in discussions with clients to inform them about our services and promotions.
- Accurately verify and input customer personal and Form W-2 data into our proprietary software.
- Assist in organizing tax preparation appointments.
- Oversee client flow at the location and keep clients engaged during wait times.
- Proactively manage client interactions, including answering calls and resolving issues.
- Ensure office locations meet branding and marketing standards before opening.
- Provide technical support at Jackson Hewitt locations, including assembly and maintenance of furniture and equipment.
- Help maintain a clean and welcoming work environment, including tasks like trash removal and cleaning surfaces.
- Support leadership in marketing and recruitment initiatives as needed.
Qualifications for Success:
- Strong interpersonal and communication skills.
- Experience in a high-volume retail setting is preferred.
- Basic computer skills, including office system setup and troubleshooting.
- Prior customer service or sales experience is advantageous.
- Reliable transportation, along with a valid driver's license and insurance, is preferred.
- A High School Diploma/GED or equivalent business experience is preferred.
Salary is negotiable based on experience.
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