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Tech Support Specialist
2 months ago
We are seeking a highly motivated and detail-oriented individual to join our team as a Tech Support Specialist at Upper Edge Tech. As a key member of our refurbishment team, you will be responsible for ensuring the highest quality of refurbished laptops.
Key Responsibilities- Accurately receive and process laptop and parts orders, verifying that products meet our quality standards.
- Conduct thorough testing and inspection of laptops to identify any defects or issues that may impact the customer.
- Troubleshoot and repair laptops according to our refurbishment protocols, ensuring that all units meet our quality standards.
- Complete all refurbishment forms accurately to provide transparency to our customers about the condition of the units.
- Efficiently disassemble laptops, ensuring that all parts are properly disassembled and sorted.
- Accurately add functioning parts to inventory, using the correct part numbers.
- Act as a customer advocate, proactively identifying potential issues that may negatively impact the customer.
- Collaborate with your team leader to resolve any issues and implement process improvements.
Monday through Thursday, 8:00 AM to 6:30 PM, with 10 hours of work per day excluding breaks.