Client Support Specialist

2 weeks ago


Norcross, Georgia, United States AHF LLC Full time
Job Overview

Are you passionate about delivering exceptional customer experiences? AHF LLC is seeking a dedicated Customer Service Representative to enhance our commitment to quality and service. We are a prominent name in the flooring industry, known for our innovative products and solutions tailored for both residential and commercial markets.

About Us: With a legacy of excellence in flooring design and manufacturing, AHF LLC prides itself on improving lives through outstanding products and customer service. Our team is built on the principles of Transparency, Ownership, Unity, Grit, and Hustle.

Key Responsibilities:

  • Deliver unparalleled service and expertise to clients throughout their purchasing journey.
  • Maintain a professional demeanor and appearance consistently.
  • Handle incoming calls and warmly welcome clients as they arrive.
  • Monitor backorders and ensure accurate processing of customer orders.
  • Utilize internal systems to access pricing, customer details, and delivery schedules.
  • Proactively communicate with customers regarding order statuses and estimated delivery times.
  • Collaborate with sales representatives and management to ensure seamless service.
  • Organize and manage the contractor area efficiently.
  • Ensure all customers receive exemplary service.
  • Address customer inquiries and issues with urgency and precision.
  • Coordinate with the warehouse team regarding order statuses.
  • Schedule deliveries and follow-up calls with customers.
  • Complete tasks assigned by supervisors and support other departmental roles as needed.
  • Maintain an organized workspace and uphold positive communication.
  • Engage in suggestive selling during order placements and manage product displays.
  • Accurately scan and process all necessary documentation.
  • Perform additional duties as required.

Qualifications:

  • Detail-oriented with a strong commitment to quality and organization.
  • Ability to foster and maintain effective relationships with both internal and external stakeholders.
  • Knowledge of the construction industry and design materials is essential.
  • Excellent communication skills, both written and verbal.
  • Self-motivated with a high energy level and enthusiasm.
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Proficient in Windows-based applications and basic math skills.
  • Ability to thrive in a fast-paced, detail-oriented environment.

Work Environment: The role may require occasional travel for training and events. AHF LLC is committed to providing equal employment opportunities and fostering a diverse workplace.



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