Personalization & Digital CRM Manager

4 weeks ago


Northbrook, Ohio, United States Crate&Barrel Full time
Job Title: Personalization & Digital CRM Manager

About the Role:

We're seeking a highly skilled Personalization & Digital CRM Manager to join our team at Crate and Barrel. As a key member of our digital marketing team, you will be responsible for developing and executing a data-driven roadmap and strategy for ecommerce personalization and customer data utilization across all brands.

Key Responsibilities:

* Develop and propose strategies to optimize the customer journey, focusing on assigned areas like website browsing, purchase experience, or post-purchase interactions
* Evaluate and recommend technologies that empower personalized customer experiences
* Analyze user behavior in collaboration with the Customer Data team, providing insights on campaign performance and key metrics across channels
* Contribute to the development of a personalization dashboard to improve decision-making

Requirements:

* Strong understanding of personalization technologies and methodologies relevant to omni-channel businesses
* Experience developing and implementing personalization strategies across multiple channels
* Proven data analysis skills with the ability to create clear and actionable insights
* Excellent communication and collaboration skills to work effectively within cross-functional teams

What We Offer:

* A dynamic and innovative work environment
* Opportunities for professional growth and development
* A competitive salary and benefits package

How to Apply:

If you're a motivated and results-driven professional with a passion for personalization and customer experience, we encourage you to apply for this exciting opportunity.

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