Senior Technology Project Management Leader

2 weeks ago

Indianapolis, Indiana, United States Sallie Mae Full time

Become a key player in empowering students at Sallie Mae.

Our mission is to instill confidence in students as they embark on their educational journeys. We aim to assist them in planning their higher education, achieving success, and preparing for life beyond school. Our goal is to help them Start smart and Learn big.

Students require guidance during this pivotal time in their lives. They need someone who recognizes the uniqueness of their educational paths. They seek a partner willing to adapt and exceed their expectations. We are evolving to provide a better way forward.

We are in search of individuals who are passionate about driving this transformation. We encourage innovative thinking to break barriers and enhance experiences for students and each other.

Diversity in backgrounds, beliefs, and perspectives is essential here. You are empowered to bring your true self to work.

Our comprehensive benefits support your overall well-being—physically, mentally, financially, and professionally. You will have opportunities for further education and career development, family support (including for pets), paid time off for volunteering, and more.

We are dedicated to making a significant impact. This means prioritizing relationships, asking 'why not?' when faced with challenges, and continuously acquiring new skills.

Your Contributions

The Chief Technology Organization is responsible for the overall Technology & Data Strategy, Enterprise Architecture, and the engineering, delivery, and support of our Cloud-enabled products and services that empower Sallie Mae. As a vital leader within the Chief Technology Officer organization, you will oversee the business management function and assist Sallie Mae in achieving its strategic objectives. You will manage and govern the team's communications plan, finances, vendor contracts, demand, and capacity functions, as well as oversee the portfolio of work and manage associated risks, issues, and controls.

Key Responsibilities

Communications Strategy

Design, implement, and coordinate a comprehensive communications strategy to ensure stakeholder engagement and awareness of the CTO function and its strategic goals. Serve as a brand ambassador for the CTO organization, showcasing team achievements and promoting our plans, products, and services. Prepare various management materials and reports tailored for diverse stakeholders. Organize and host team events to foster engagement and alignment.

Financial Management

Capture requirements and demand from the leadership team. Review and refine estimates for work prior to budget incorporation. Prepare and analyze monthly forecast data. Identify discrepancies between actuals and forecasts, and determine root causes. Execute strategies to realize savings.

Vendor and Contract Oversight

Maintain an authoritative inventory of all technology-related contracts and expenditures. Proactively analyze and plan for contract renewals well in advance. Conduct industry analysis and cost benchmarking to optimize expenses. Assist internal Product/Service owners in defining unit costs for their services. Monitor vendor service levels and trends monthly, ensuring compliance with requirements. Implement performance improvement plans for vendors as necessary.

Capacity and Demand Oversight

Maintain the organization's human capital roster. Collaborate with leadership to ensure appropriate capacity allocation to priorities. Prepare reports to help leadership balance demand and capacity, prioritize work, and manage stakeholder expectations. Design and optimize the team's intake mechanisms and backlogs, providing insights for leadership on demand.

Portfolio and Project Oversight

Track and report on the overall health of the project portfolio. Address and resolve issues that may hinder timely and budget-compliant delivery. Lead and execute cross-team projects and initiatives. Collaborate with leadership to track key metrics. Prepare Monthly Executive Business Reviews covering various critical aspects.

Process, Risk, and Control Management

Ensure that processes, risks, and controls are documented and compliant with standards. Monitor the health of control execution and report on incidents. Collaborate with risk partners to address findings and lead audits across the organization.

Qualifications

Minimum education, skills, and experience required:

Highly organized and resourceful self-starter with a proven track record of delivering results in fast-paced environments. Exceptional verbal and written communication skills, with the ability to influence and engage an audience. Experience in synthesizing data and preparing materials for executive audiences. Strong problem-solving abilities, resourcefulness, and attention to detail. Proficiency in Excel, Power BI, and other reporting tools. Experience in software license management and vendor oversight. Ability to design and document processes and technical architectures effectively. Skilled in simplifying complex technical concepts for non-technical audiences.

Preferred Qualifications:

At least 5 years of experience in supporting executive-level business management functions. Program/Project Management Certification (PMI/PMP) preferred. Additional technical certifications (TOGAF, SAFE, NIST, ITIL, CMMI) are a plus.

Benefits

Our benefits support your overall well-being, allowing you to build your work around your life:

Competitive base salaries. Bonus incentives. Generous PTO, Floating Holidays, and 12 observed Federal Holidays. Financial well-being support and a 401k with employer match. Comprehensive medical, dental, vision, and additional insurance options. Employer-paid short-term/long-term disability and basic life insurance. Flexible hybrid working arrangements. Paid parental leave and adoption reimbursement programs. Access to on-site fitness centers and gym subsidies. Confidential counseling support and wellness programs. Tuition reimbursement and family scholarship programs. Opportunities for career development and training.

Sallie Mae is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Reasonable accommodations are available for applicants with disabilities throughout the application and employment process.

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