Senior Vice President of Patient Services Operations

2 weeks ago

Coraopolis, Pennsylvania, United States RareMed Solutions Full time
Overview


The Senior Vice President of Patient Services Operations is a pivotal Executive Leadership position tasked with overseeing the complete service delivery of Patient Service Center (PSC) operations. This includes the initiation of programs, ongoing management, and supervision of designated PSC teams.

The Senior Vice President will offer strategic oversight and direction across a diverse portfolio of programs, possessing a comprehensive understanding of program components and capabilities.

This role is essential in ensuring that targeted performance metrics and client commitments are consistently met or surpassed, while guaranteeing that all pharmaceutical programs are executed accurately and in compliance with relevant regulations and established business protocols.

The Senior Vice President will act as a primary executive liaison for PSC client inquiries, primarily providing guidance and coordination through Department, Program, and Account Directors to ensure the smooth and effective functioning of internal teams.

Additionally, this position will involve close collaboration with leaders from Non-Commercial Pharmacy, Implementation, Business Operations, and Technology teams to enhance patient support program operations.

The Senior Vice President of PSC Operations will also be accountable for the continuous assessment of patient support program performance, client relations, and the provision of proactive strategic advice to optimize the future success of PSC operations.

Key Responsibilities

  • Manage the operations of Patient Service Center's patient support programs.
  • Collaborate with Non-Commercial Pharmacy, Technology, Implementation, and Business Operations teams to enhance operational effectiveness.
  • Oversee organizational and program metrics to ensure high-quality service and timely execution of contracted services.
  • Provide direction for a portfolio of client service programs while maintaining leadership responsibilities that support operations and client relationships.
  • Conduct regular collaborative meetings with clients to update them on program initiatives, referral statuses, exceptions, and escalations.
  • Supervise the development of program training materials, standard operating procedures, work instructions, and quick reference guides for operational use.
  • Facilitate discussions among program leadership to identify opportunities for enhancing program efficiency and patient care solutions.
  • Support teams by responding to client directives regarding strategic initiatives, including program design, market conditions, and technology.
  • Review and present updates to internal and external stakeholders regarding program compliance, patient care status, operational successes, and areas for improvement.
  • Work closely with the Non-Commercial Pharmacy team to ensure integrated services comply with regulatory agency policies.
  • Coordinate with the Implementation team to track, manage, and coordinate new initiatives, programs, products, and services within the Patient Service Center portfolio.
  • Ensure consistency across the portfolio of programs regarding performance expectations and management of operational exceptions.
  • Serve as a dynamic leader, providing strategic direction while managing and influencing across various levels of complex organizations, in alignment with RareMed values.
  • Champion organizational culture by instilling RareMed and client-driven values throughout the organization, promoting employee engagement and satisfaction.
  • Perform other duties as assigned.
Qualifications

  • Bachelor's Degree.
  • 10+ years of experience in a healthcare management environment.
  • Experience in a client-facing account or program management role.
  • Minimum of 10+ years of leadership experience managing large teams (30+ members).
  • Experience in complex reimbursement environments.
  • Proven track record in building and scaling operations.
Preferred Qualifications

  • Advanced degree in healthcare or management.
  • Prior experience in pharmacy or the healthcare sector.
  • Exceptional verbal and written communication skills.
  • Strong analytical abilities with a keen attention to detail.
  • Ability to exercise independent judgment.
  • Capability to manage deliverables in a fast-paced environment.
Work Environment


This position operates in a professional office setting, with options for telecommuting. Employees are expected to maintain a reliable internet connection to access necessary systems and software related to their responsibilities.

Employees are responsible for establishing their home office environment, ensuring it is conducive to productivity and privacy. RareMed expects telecommuting employees to perform at the same level of efficiency and professionalism as they would in the office.

Physical Demands

While performing the duties of this role, employees are regularly required to communicate effectively. Frequent activities include standing, walking, using hands and fingers, and reaching with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

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