Customer Care Specialist

3 days ago

Brea, California, United States Service Champions Inc Full time
Position Overview

Service Champions is seeking a dedicated Client Services Representative to join our esteemed team. Located at our headquarters, this role is essential in maintaining our reputation for exceptional service delivery. We are in search of a proactive and results-oriented individual who thrives in a dynamic environment and is eager to contribute to our mission of client satisfaction and loyalty.

Key Responsibilities:

  • Handle a significant volume of incoming calls while also making outbound calls to existing clients, ensuring high appointment booking rates.
  • Quickly assess client inquiries or issues, providing effective solutions and managing any escalations with professionalism.
  • Utilize critical thinking to address client problems, consistently exercising sound judgment to determine optimal resolutions.
  • Maintain comprehensive knowledge of our diverse range of products and services to better assist clients.
  • Accurately document client interactions and actions taken, all while managing multiple calls to minimize wait times.
  • Meet productivity benchmarks and quality standards established by the organization, adhering to prescribed call flows and scripts.

Qualifications:

  • 3-5 years of experience in a call center environment is preferred.
  • Experience in the HVAC and Plumbing sectors is advantageous.
  • Proficient typing skills with a minimum speed of 45 words per minute.
  • Strong commitment to delivering outstanding client service.
  • Able to juggle multiple tasks in a fast-paced setting.
  • Excellent judgment skills for making informed business decisions.
  • Familiarity with Microsoft Office Suite; experience with SERVICE TITAN is a plus.
  • Bilingual in Spanish is a valuable asset.
  • Successful completion of mandatory pre-employment drug screening and background checks is required.

Physical Demands:

  • Regularly required to sit and use hands for typing and handling tasks.
  • Effective communication skills are essential, involving frequent speaking and listening to clients and colleagues.
  • Occasional lifting of up to 25 pounds may be necessary.
  • Vision capabilities must include close, distance, and peripheral vision, as well as depth perception.

About Us: Service Champions stands as the leading Heating, Plumbing, and Air Conditioning provider in Southern California, guided by our core values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability. We are committed to fostering a supportive work environment where our employees' contributions are recognized and valued.

Service Champions is an equal opportunity employer, dedicated to promoting diversity and inclusion within our workforce. We prohibit any form of discrimination or harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by applicable laws.

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