Customer Support Specialist

2 weeks ago

Brea, California, United States Meduit Full time
ABOUT THE ROLE: Meduit is currently looking for a Customer Support Specialist. This position is ideal for individuals who are driven by goals, possess a strong work ethic, and excel in communication and customer service. This role provides a unique opportunity to gain experience in medical billing and the intricacies of claims investigation. Candidates with experience in claims processing or medical billing are particularly encouraged to consider this position. Our Customer Support Specialists engage with patients over the phone, assisting them in resolving their Self-Pay balances by setting up payment arrangements, updating insurance information, and delivering exceptional customer support as part of our client's business operations.

KEY RESPONSIBILITIES:
  • Assist patients in understanding their financial obligations in a supportive and non-threatening manner.
  • Handle inbound and outbound calls related to outstanding balances.
  • Achieve or surpass established performance metrics.
  • Follow established protocols to address patient account balances.
  • Identify suitable consumer payment plans.
  • Utilize provided call scripts effectively.
  • Facilitate consumer payments over the phone.
  • Document all interactions electronically on company and/or client systems.
  • Guide patients in determining eligibility for financial assistance programs and/or loans when applicable.
  • Provide necessary information to Client Services as required.
  • Comply with all federal and state regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) related to collections policies and procedures.
QUALIFICATIONS:
  • High School Diploma or GED.
  • Willingness to undergo a background check.
  • Exhibit high integrity.
  • Demonstrate excellent interpersonal, verbal, and written communication skills.
PREFERRED SKILLS:
  • Ability to thrive in a fast-paced environment.
  • Familiarity with medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA.
  • Experience in medical billing or claims processing.
  • Proficient in Microsoft Outlook, Word, and Excel.
  • Strong time management and decision-making abilities.
  • Positive attitude and ability to work collaboratively.
  • Exceptional organizational and problem-solving skills.
  • Deliver outstanding customer service in various situations, including challenging ones.
  • Strong attention to detail and data management capabilities.
WHAT WE PROVIDE:
  • Comprehensive Paid Training Program (3+ weeks).
  • Medical, Dental, and Vision insurance.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
  • 401(K) plans with company matching.
  • Paid Time Off (PTO) and holidays.
  • Employer-paid life insurance and long-term disability coverage.
  • Opportunities for internal advancement.
  • Consistent work schedule.
Meduit is an Equal Opportunity Employer and maintains a commitment to diversity and inclusion in the workplace.

  • Customer Support Specialist

    1 week ago

    Brea, California, United States Providence Health & Service Full time

    Position Overview:As a vital member of the Call Center Team at Providence Health & Services, the Customer Support Specialist plays a crucial role in assisting our members. Under the guidance of the Call Center Supervisor, this position is dedicated to providing exceptional support and advocacy for our clients. Key Responsibilities:1. Facilitate effective...

  • Customer Support Specialist

    1 week ago

    Brea, California, United States Meduit Full time

    ABOUT US: Meduit is currently looking for a Customer Support Specialist. This role is ideal for individuals who are driven by goals, dedicated, and possess exceptional communication and customer service abilities. This position offers a valuable opportunity for those interested in gaining experience in medical billing and complex claims resolution. The ideal...

  • Metering Customer Support Specialist

    1 week ago

    Brea, California, United States Danaher Corporation Full time

    Position Overview: Customer Care Coordinator - MeteringAt Danaher Corporation, we are committed to fostering a culture that values diversity, innovation, and collaboration. As a Customer Care Coordinator specializing in Metering, you will play a vital role in supporting our clients and ensuring their needs are met with precision and efficiency.Key...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Brea, California, United States Radiometer Full time

    At Radiometer, we believe that every moment matters in healthcare. Our mission is to empower caregivers with the tools they need to make informed diagnostic decisions that enhance patient care. This shared vision drives our diverse team of over 4,000 professionals worldwide. As a vital member of our Customer Service team, the Bilingual Customer Support...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Brea, California, United States Radiometer Full time

    About Us: At Radiometer, we are dedicated to enhancing patient care through innovative technology and solutions. Our mission is to empower caregivers with the tools they need to make informed diagnostic decisions, ultimately improving healthcare outcomes globally. With a diverse team of over 4,000 professionals, we strive to create impactful innovations that...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Brea, California, United States Danaher Corporation Full time

    Overview: At Danaher Corporation, we are dedicated to enhancing patient care through innovative diagnostic solutions. Our mission is to empower caregivers with the tools they need to make informed decisions, ultimately improving health outcomes.Role Summary: The Bilingual Customer Support Specialist plays a crucial role in ensuring customer satisfaction by...

  • Customer Support Representative, Pacific Sales

    2 weeks ago

    Brea, California, United States Best Buy Full time

    Customer Service Specialist, Pacific Sales OverviewThis position is focused on delivering exceptional service to customers while efficiently managing their transactions. The Customer Service Specialist plays a crucial role in enhancing the customer experience by ensuring prompt and accurate processing of orders, returns, and exchanges.Key...

  • Client Support Specialist

    2 weeks ago

    Brea, California, United States Morphius Corp Full time

    EMPLOYMENT TYPE: FULL TIME JOB TYPE: Client Support Specialist SALARY RANGE: $45,000 - $75,000 Benefits: Medical and Dental (Remote for California Residents Only) This role is designed to provide assistance as necessary to guarantee that a superior level of service and a high degree of customer satisfaction are upheld. Comprehensive training is offered to...

  • Customer Support Representative

    2 weeks ago

    Brea, California, United States Danaher Corporation Full time

    Position Overview: Customer Service Associate - MeteringAt Danaher Corporation, we are committed to fostering a workplace that values diversity and inclusion. As a key member of our Metering Team, you will play a vital role in enhancing customer experiences through effective support and collaboration.About the Role:In this position, you will be responsible...

  • Customer Care Specialist

    1 week ago

    Brea, California, United States Meduit Full time

    ABOUT MEDUIT: Meduit is currently looking for a Customer Care Specialist. This role is ideal for individuals who are driven by goals, possess a strong work ethic, and have exceptional communication or customer service abilities. This position provides a valuable opportunity for those interested in gaining experience in medical billing and the intricacies of...

  • Customer Support Representative, Pacific Sales

    2 weeks ago

    Brea, California, United States Best Buy Full time

    Customer Support Representative, Pacific SalesJob OverviewThis position is designed for individuals who thrive in a dynamic environment and are dedicated to delivering exceptional service to customers. The Customer Support Representative plays a crucial role in ensuring efficient and friendly handling of all customer transactions at Pacific Sales.Key...

  • Administrative Support Specialist

    1 week ago

    Brea, California, United States The Hartford Full time

    We are a leading insurance company committed to making a positive impact beyond just insurance policies. Our mission is to provide exceptional service to our customers and support our team members in their careers.The Administrative Support Specialist will primarily support Attorneys and Legal Assistants in a dynamic, paperless environment. Responsibilities...

  • Administrative Support Specialist

    3 days ago

    Brea, California, United States Alex Mora - State Farm Agent Full time

    Job OverviewWe are seeking a highly organized and detail-oriented professional to join our team as an Administrative Support Specialist at Alex Mora - State Farm Agent. As a key member of our team, you will play a vital role in providing exceptional customer service and supporting our insurance agents in achieving their goals.Key ResponsibilitiesCustomer...

  • Customer Care Specialist

    2 weeks ago

    Brea, California, United States Meduit Full time

    ABOUT US: Meduit is currently looking for a Customer Care Specialist. This role is ideal for individuals who are driven by goals, possess a strong work ethic, and have outstanding communication and customer service abilities. This position provides a unique opportunity for those seeking to gain experience in medical billing and the intricacies of claims...

  • Customer Service Specialist

    1 week ago

    Brea, California, United States BLISS Car Wash Full time

    BLISS Car Wash is a rapidly growing company seeking energetic and positive individuals to join our team as Customer Service Specialists.At BLISS, we believe in making a difference one car at a time. We strive to create exceptional experiences for our guests by providing outstanding service and exceeding expectations. Our commitment to water conservation and...

  • Litigation Support Specialist

    1 week ago

    Brea, California, United States TalentZok Full time

    Job OverviewLitigation Support Specialist - TalentZokPOSITION SUMMARYAre you seeking a rewarding career opportunity with a dynamic organization? This role involves a variety of essential responsibilities.We have an immediate opening for a Litigation Support Specialist who possesses:3 years of experience in Litigation DefenseFamiliarity with Legal Software...

  • Technical Support Specialist

    2 weeks ago

    Brea, California, United States Emerald Technologies Full time

    Job OverviewEmerald Technologies is seeking a motivated and detail-oriented Technical Support Specialist to join our dynamic team. This role is essential in providing exceptional technical support and solutions to our users. The ideal candidate will thrive in a collaborative environment and possess a strong customer service orientation.Key...

  • Technical Support Specialist

    1 week ago

    Brea, California, United States Amtec Contract Full time

    Job OverviewPOSITION SUMMARYThe Technical Support Specialist is responsible for delivering expert technical support and solutions to users' inquiries. This role involves diagnosing and resolving issues related to computer hardware and software, ensuring a seamless user experience. The ideal candidate thrives in collaborative environments and possesses a...

  • Program Support Specialist

    1 week ago

    Brea, California, United States Amtec Contract Full time

    Job DescriptionSUMMARYThe Program Support Specialist plays a crucial role in providing administrative assistance to the Program's Director and Managers, facilitating the advancement of departmental projects and objectives. This position requires the coordination of various program activities, management of documentation, and effective communication among all...

  • Office Support Specialist

    2 weeks ago

    Brea, California, United States Vaco Full time

    Job Title: Office Support SpecialistVaco is actively looking for a detail-oriented and proactive Office Support Specialist to become a part of our client's growing team. The Office Support Specialist will play a crucial role in providing exceptional administrative assistance, greeting and guiding visitors, and managing communications efficiently. The ideal...