Client Support Specialist

2 weeks ago


Brea, California, United States Morphius Corp Full time

EMPLOYMENT TYPE: FULL TIME

JOB TYPE: Client Support Specialist

SALARY RANGE: $45,000 - $75,000

Benefits: Medical and Dental

(Remote for California Residents Only)

This role is designed to provide assistance as necessary to guarantee that a superior level of service and a high degree of customer satisfaction are upheld. Comprehensive training is offered to familiarize you with our product line, enabling you to inform, assist, and educate clients on product functionalities.

Key Responsibilities of a Client Support Specialist:

  • Engage with clients on a daily basis to communicate about company products and services.
  • Conduct a needs analysis of the client and suggest products and services or forward consumer leads to the sales team based on expertise level.
  • Ensure and deliver quality service to external clients.
  • Respond to all client inquiries promptly and professionally.
  • Process orders with a high degree of accuracy.
  • Maintain a positive representation of Morphius Corp and its associated brands at all times.

Qualifications for a Client Support Specialist:

  • Exceptional attention to detail.
  • A collaborative team player.
  • Prior experience in customer service and sales is advantageous.
  • Strong communication skills are essential.
  • Personable and comfortable engaging with clients daily.
  • A willingness to engage in professional development and embrace new responsibilities.
  • Self-motivated and capable of working both independently and collaboratively.
  • Experience in customer service or customer relationship management.

Benefits:

  • Health insurance reimbursement for all staff (upon qualification).
  • Life insurance at no cost.
  • Established career progression with collectively bargained advancements and vesting of renewal commissions (retirement plan).
  • UNION BENEFITS: Our staff are members of a union that provides additional benefits:
    • Free college courses for all members.
    • Student Debt Reduction Program.
    • Access to scholarships for members and their children.
    • Union-provided life insurance (in addition to our company coverage) for all members.
    • Roadside assistance for all members.
    • Identity Theft Protection for all members.


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