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Customer Support Representative, Pacific Sales
2 months ago
Customer Service Specialist, Pacific Sales Overview
This position is focused on delivering exceptional service to customers while efficiently managing their transactions. The Customer Service Specialist plays a crucial role in enhancing the customer experience by ensuring prompt and accurate processing of orders, returns, and exchanges.
Key Responsibilities:
- Efficiently process various customer transactions including new orders, returns, and exchanges.
- Follow established sales procedures to provide customers with comprehensive solutions, including accessories and service contracts.
- Assist Sales Specialists by managing customer follow-ups, scheduling deliveries, and verifying purchase orders.
- Handle incoming calls and prepare necessary shipping documentation.
- Conduct report reconciliations and manage daily financial entries.
- Maintain an organized and efficient Customer Service work area.
- Support inventory management tasks, including product receiving, shipping, and customer will calls.
Basic Qualifications:
- High School Diploma or equivalent.
- At least 1 year of experience in customer service or retail sales.
Preferred Qualifications:
- Associate degree or higher in Business Management or a related field.
