Senior Medical Courier Team Leader

2 weeks ago


Downers Grove, Illinois, United States Elite Logistics Solutions Full time
Job Overview

At Elite Logistics Solutions, we have been delivering reliable, time-sensitive transportation services for over 15 years. As a prominent player in the logistics sector, we specialize in providing courier services to healthcare institutions, medical organizations, pharmacies, and laboratories.

POSITION: Senior Medical Courier Team Leader

We are seeking an experienced professional to lead our courier team. Join us in our mission to support healthcare providers and improve patient care within our community.

***Owner-Operators/Vehicles Needed

ROLE DETAILS
The Senior Courier Team Leader will collaborate with the local supervisor to ensure proper coverage, route planning, and execution of special projects as required. Daily responsibilities may include managing routes, handling on-demand deliveries, and overseeing various special assignments. Our objective is to ensure the local fleet operates efficiently to deliver exceptional customer service, and we invite you to contribute to this mission.

The Senior Courier Team Leader receives a fixed weekly salary in addition to any completed route or on-demand work. Service hours will vary based on demand.

Key Responsibilities


1) Collaborate with the local supervisor to ensure adequate staffing and deployment of the fleet.
2) Provide constructive feedback to the supervisor regarding process enhancements.
3) Maintain expertise in all necessary processes and protocols.
4) Assist in training new drivers and support them as they acclimate.
5) Perform all duties associated with the courier driver role outlined below.

Courier Driver Responsibilities Include

1) Safely and accurately transport a variety of items, including medical instruments, supplies, mail, documents, pharmaceuticals, and specimens (room temperature, refrigerated, or frozen).
2) Keep precise records at all delivery locations.
3) Ensure proper chain-of-custody by utilizing a paper manifest and/or Scanner/Mobile App for all deliveries and items.
4) Adhere to all protocols for safely entering and exiting medical facilities.
5) Follow established procedures for handling medical items appropriately.
6) Ensure timely pick-up and delivery of all items in accordance with client requests.

Expectations

1) Maintain a vehicle in optimal working condition.
2) Keep a valid driver's license, insurance declaration pages, and vehicle registration at all times.
3) Understand and comply with confidentiality regulations.
4) Remain drug-free at all times as per client requirements.
5) Maintain a clean and professional appearance and uphold proper hygiene standards.
6) Wear the assigned customer uniform and ID badges during service hours (provided by the client).
7) Report any issues or concerns encountered while working on assigned routes/orders to dispatch and/or the supervisor immediately.
8) Deliver exceptional, in-person customer service to both internal and external clients.

Qualifications:


- Professional driving experience (couriers, delivery routes, etc.)
- Experience in educating others on best practices (preferred)
- Strong customer service and communication skills
- Dependable and trustworthy
- Familiarity with the local area (roads, shortcuts, etc.)
- Must be 21+ with a valid driver’s license
- Clean Motor Vehicle Record (MVR)
- Own a vehicle with valid registration and auto insurance that meets company standards
- Pass background checks, health assessments, and drug screenings

If you are interested in this opportunity, please submit your information.



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