IT Support Specialist
2 weeks ago
AllSTEM Connections is seeking a skilled IT Support Technician to join our team in Pasadena, TX. This is an onsite 8-month contract with possible extension.
Key Responsibilities:- Resolve Level 1/Level 2 incidents and fulfill service requests for all end users in accordance with service level targets while demonstrating exceptional customer service.
- Provision and maintain all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals, in accordance with IT operations policy and procedures.
- Evaluate and escalate incidents to the appropriate IT operations resources in accordance with established procedure.
- Monitor open tickets for accuracy, urgency, and problem resolution within prescribed Service Level Agreements.
- Develop and maintain a document repository of fixes, installation procedures, technical tips, and other office technology processes.
- Identify, research, and assist with the implementation of new technologies in accordance with IT operations policy and procedures.
- Track and manage IT assets (logical and physical) in accordance with IT operations policy and procedures.
- Strong knowledge of Microsoft-based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers.
- Familiarity with all components of Office 365.
- Experience with In-Tune, ServiceNow Platforms, and/or equivalent technologies.
- A+ Certification or equivalent highly preferred.
- Experience supporting a manufacturing plant.
- Familiarity with ITIL and HDI Incident Management Best Practices.
- Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security.
- Understanding of Network Standards, Protocols, and Security Policies.
- BitLocker Encryption experience.
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