Technical Support Analyst

2 weeks ago


Chula Vista, California, United States InsideHigherEd Full time

Technical Support Analyst at InsideHigherEd

Are you an enthusiastic technology expert eager to deliver exceptional support to a varied clientele? If this resonates with you, this role may be an excellent fit.

  • Act as the primary contact for users seeking technical support through various communication channels.
  • Identify and resolve issues related to hardware, software, network connectivity, and security access.
  • Maintain detailed records of solutions, processes, and diagnostics for future reference.
  • Manage IT inventory and liaise with procurement teams for technology acquisitions.
  • Provide outstanding customer service and ensure prompt resolution of inquiries.

Minimum Qualifications (Faculty and Academic Administrator Positions Only)

Desired Qualifications:

  • Excellent analytical and problem-solving abilities.
  • Familiarity with Active Directory or Azure services.
  • Competence in Microsoft 365 applications.

Licenses and Other Requirements:
All employees are required to participate in the COVID-19 Vaccination Program.
Working Conditions:
Employees operate in a controlled office environment.

Salary:
Competitive salary with a comprehensive benefits package available.Work Schedule:
Standard work hours, Monday through Friday.Special Instructions to Applicants:
Complete all application materials online for consideration.Selection Procedure:
Applicants will be assessed based on relevant education, training, and experience.HR Contact Information:
InsideHigherEd Human Resources.

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