Customer Support Technician
1 week ago
Technical Support Analyst at InsideHigherEd
Are you an enthusiastic technology expert eager to deliver exceptional technical support to a varied clientele? If so, this role may be an excellent fit for you.
- Act as the primary contact for users seeking technical support through various communication channels.
- Identify and resolve issues related to hardware, software, network connectivity, and security access.
- Maintain thorough documentation of solutions, processes, and troubleshooting steps for future reference.
- Manage IT inventory and collaborate with procurement teams for technology supplies.
- Provide outstanding customer service and ensure prompt resolution of inquiries.
Minimum Qualifications:
Preferred Qualifications:
- Excellent analytical and problem-solving abilities.
- Familiarity with Active Directory or Azure services.
- Competence in Microsoft 365 applications.
Licenses and Other Requirements:
Participation in health and safety programs is mandatory for all employees.
Working Environment:
Employees operate in a controlled office setting.
Attractive salary range complemented by a comprehensive benefits package.Work Hours:
Standard workweek, Monday through Friday, with typical hours from 7:00 a.m. to 4:00 p.m.Application Instructions:
All candidates must complete the online application process for consideration.Selection Process:
Candidates will be assessed based on their relevant education, training, and experience.
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