Customer Support Technician

1 week ago


Chula Vista, California, United States InsideHigherEd Full time

Technical Support Analyst at InsideHigherEd

Are you an enthusiastic technology expert eager to deliver exceptional technical support to a varied clientele? If so, this role may be an excellent fit for you.

  • Act as the primary contact for users seeking technical support through various communication channels.
  • Identify and resolve issues related to hardware, software, network connectivity, and security access.
  • Maintain thorough documentation of solutions, processes, and troubleshooting steps for future reference.
  • Manage IT inventory and collaborate with procurement teams for technology supplies.
  • Provide outstanding customer service and ensure prompt resolution of inquiries.

Minimum Qualifications:

Preferred Qualifications:

  • Excellent analytical and problem-solving abilities.
  • Familiarity with Active Directory or Azure services.
  • Competence in Microsoft 365 applications.

Licenses and Other Requirements:
Participation in health and safety programs is mandatory for all employees.
Working Environment:
Employees operate in a controlled office setting.

Compensation:
Attractive salary range complemented by a comprehensive benefits package.Work Hours:
Standard workweek, Monday through Friday, with typical hours from 7:00 a.m. to 4:00 p.m.Application Instructions:
All candidates must complete the online application process for consideration.Selection Process:
Candidates will be assessed based on their relevant education, training, and experience.

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