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Technical Support Specialist
2 months ago
Position Title: Technical Support Specialist
Role Summary:
We are a technology support organization looking for a dedicated technical support specialist to join our team.
Key Responsibilities:
- Manage and troubleshoot Windows operating systems and devices
- Oversee Microsoft 365 administration
- Support a comprehensive Google environment, including Google Workspace and Chromebooks
- Administer Apple MAC and iOS devices
- Provide training and assistance to end users
- Handle and respond to support tickets through ZenDesk
Additional Information:
This position is based at our client's location. The client is an educational institution serving students in grades K-8. You will collaborate with a team of IT experts responsible for the entire technology department of the client. The typical work schedule is Monday to Friday, approximately 7:30 AM to 4:30 PM, with a one-hour lunch break. While after-hours and weekend work is infrequent, it may occasionally be required. This role reports to a remote supervisor.
Candidate Qualifications:
Interpersonal Skills: Exceptional communication and interpersonal abilities are essential.
Experience: This is an entry-level opportunity. Previous experience is not mandatory, although 1+ years in a helpdesk support role is advantageous.
Professional Presentation: You must present yourself professionally, as you will represent our organization on-site with the client daily. Clear and concise written and verbal communication is necessary.
Ability to Multitask: You will need to manage multiple tasks simultaneously (tickets, projects, etc.) and be adaptable to changing priorities.
Additional Requirements: As this organization works with children, a background check will be required. Occasionally, you may need to lift items weighing up to 50 pounds.
Preferred Qualifications: Experience in an educational setting and industry-standard IT certifications (A+, Network+, Microsoft certifications, etc.) are considered a plus.
Company OverviewCharter Tech Services is a rapidly expanding IT firm established in San Diego 15 years ago, providing services to both private and public sector clients.
