Service Desk Operations Manager
2 weeks ago
We are looking for an experienced IT Service Desk Manager to lead our team at Heaven Hill Brands in Louisville, KY.
This role will be responsible for managing the Heaven Hill Service Desk and end-to-end management of all customer service requests and incidents.
The estimated salary for this position is $85,000 - $115,000 per year, depending on experience.
Key Responsibilities:- Manage and support the Service Desk analyst team.
- Oversee service management processes, including service request ticket intake and resolution processes, documentation, and collaborations with tier-2 and SME support teams.
- Share responsibilities of the service desk support analysts.
- Define, manage, and update internal support tools, including support staff and self-service documentation, playbooks, and automated workflows.
Requirements:
- Strong leadership skills to direct service teams in service requests, case, and incident management and promote a culture of continuous learning to develop and grow a cross-functional team.
- Proficiency in incident response, infrastructure, ITIL, metrics, production environment, incident reports, technical issues, Network Operations, client-facing, and telecommunications.
- Demonstrated focus on delivering and improving an excellent end-user experience.
-
Service Desk Lead and Operations Director
6 days ago
Louisville, Kentucky, United States Heaven Hill Brands Full timeJob Overview:We are seeking an experienced Service Desk Manager to lead our IT team in delivering exceptional customer support services.The successful candidate will have a proven track record in managing operational teams, process improvement methodologies, and technical certifications in end-user technologies. They will be responsible for overseeing the...
-
Field Service Operations Manager
2 weeks ago
Louisville, Kentucky, United States Restaurant Service Solutions Full timeJob Description: Logistics and Scheduling SpecialistAt Restaurant Service Solutions, we are committed to providing exceptional service and support to our clients. We are seeking a skilled Logistics and Scheduling Specialist to join our team in Louisville, KY. The ideal candidate will have strong organizational skills, excellent communication abilities, and a...
-
IT Service Desk Director
5 days ago
Louisville, Kentucky, United States Churchill Downs Incorporated Full timeJob OverviewWe are seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional support to our end-users. As a key member of our technology organization, you will be responsible for overseeing the daily operations of our Service Desk, ensuring that all requests, incidents, and problems are resolved efficiently and effectively.The...
-
Service Desk Associate
2 weeks ago
Louisville, Kentucky, United States Hertz Full timeJob Description: Service Desk AssociateWe are looking for a skilled and enthusiastic Service Desk Associate to join our team.About the Role:This is an exciting opportunity for someone who is passionate about providing excellent customer service and has strong technical skills.Key Responsibilities:Manage and respond to customer inquiries and requests via...
-
Hotel Operations Manager
6 days ago
Louisville, Kentucky, United States Wingate By Wyndham Louisville East Full timeAt Wingate By Wyndham Louisville East, we are seeking an experienced Hotel Front Office Manager to oversee the daily operations of our front desk. This key role ensures exceptional guest experiences and manages a team of front desk agents and staff.Job Description:The successful candidate will be responsible for handling guest check-ins/check-outs, resolving...
-
Service Desk Associate
7 days ago
Louisville, Kentucky, United States CornerStone Staffing Full timeWe are seeking a talented Service Desk Associate to join our team at CornerStone Staffing. As a Service Desk Associate, you will be the face of our organization, providing top-notch support to our clients.Duties and Responsibilities:Manage incoming phone calls, emails, and chats from patients, caregivers, and providers.Address customer concerns, provide...
-
IT Service Management Lead
6 days ago
Louisville, Kentucky, United States Heaven Hill Brands Full timeJob DescriptionWe are seeking a skilled IT Service Desk Manager to join our team at Heaven Hill Brands in Louisville, KY.This role will oversee the management of the Heaven Hill Service Desk and end-to-end management of all customer service requests and incidents.The estimated salary for this position is $80,000 - $110,000 per year, depending on...
-
Lawn Service Operations Manager
4 weeks ago
Louisville, Kentucky, United States Delmoro Service LLC Full timeJob Title: Lawn Service Operations ManagerAbout Us: Delmoro Service LLC is a reputable lawn care company seeking an experienced crew leader to oversee daily operations.Estimated Salary: $45,000 - $55,000 per year, depending on experience and qualifications.Key Responsibilities:Safely operate equipment and drive trucks and trailers.Supervise crew members and...
-
Service Coordinator
4 days ago
Louisville, Kentucky, United States Restaurant Service Solutions Full timeRestaurant Service SolutionsWe are seeking an experienced Field Operations Manager to join our team in Louisville, KY. This is a hybrid role that requires coordination of field service resources, including internal technicians and subcontractors.The estimated salary for this position is $65,000 - $85,000 per year, depending on experience.Job...
-
Service Dispatcher Coordinator
1 week ago
Louisville, Kentucky, United States Restaurant Service Solutions Full timeJob Title: Field Service Operations ManagerRestaurant Service Solutions is seeking a highly motivated and detail-oriented Field Service Operations Manager to join our team in Louisville, KY. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for ensuring seamless operations.The estimated salary for...
-
Front Desk Associate
7 days ago
Louisville, Kentucky, United States Hampton Suites Louisville East Oxmoor Full timeAbout the Job:The Hampton Suites Louisville East Oxmoor is seeking a seasoned professional to join our Front Desk team as a Guest Service Representative. In this role, you will be responsible for delivering exceptional guest experiences, handling all aspects of front desk operations, and ensuring seamless communication with other departments.Compensation:...
-
Front Desk Coordinator
2 weeks ago
Louisville, Kentucky, United States KIOSK Information Systems Full timeJob SummaryWe are seeking a highly organized and friendly individual to serve as our Front Desk Receptionist. In this role, you will provide excellent service to visitors, employees, and vendors while supporting administrative and operational needs.Serve as the first point of contact for our business, providing directions and answering questions.Manage phone...
-
Front Desk Coordinator
2 weeks ago
Louisville, Kentucky, United States ASSOC IN PLASTIC SURGERY Full timeFront Desk Coordinator Job SummaryWe are seeking a highly skilled and organized Front Desk Coordinator to join our team at ASSOC IN PLASTIC SURGERY.Compensation: $55,000 - $75,000 per yearThis is a full-time position working Monday through Friday with occasional overtime as needed. The ideal candidate will have previous experience in a medical office setting...
-
Front Desk Coordinator
1 week ago
Louisville, Kentucky, United States Kellington Chiropractic Full timeAre you looking for a part-time opportunity with a busy doctor's office? As a Front Desk Receptionist, you will be the first point of contact for patients and visitors. This role requires excellent communication skills, organizational abilities, and attention to detail.We are located in Prospect, KY, and our ideal candidate is available to work Monday,...
-
Front Desk Ambassador
2 weeks ago
Louisville, Kentucky, United States Aimbridge Hospitality Full timeJob SummaryWe are seeking a skilled and customer-focused Front Desk Agent to join our team at the Hyatt Regency Louisville. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, handling room reservations, and ensuring a smooth and enjoyable stay.About the Role:Provide personalized service to...
-
Front Desk Coordinator
2 weeks ago
Louisville, Kentucky, United States ASSOC IN PLASTIC SURGERY Full timeFront Desk Coordinator Job DescriptionWe are seeking a highly skilled Front Desk Coordinator to join our team at ASSOC IN PLASTIC SURGERY.This full-time opportunity requires a customer-focused and detail-oriented individual who can provide exceptional patient care and administrative support to our medical staff.Estimated Salary: $55,000 - $70,000 per...
-
Service Desk Operations Manager
6 days ago
Louisville, Kentucky, United States Heaven Hill Brands Full timeAbout YouYou have a strong background in IT support and leadership. With a minimum of 5 years of experience in Information Technology Support, you possess excellent communication and problem-solving skills. You're passionate about delivering an exceptional end-user experience and driving continuous improvement in service delivery performance.BenefitsPaid...
-
Senior IT Services Manager
2 weeks ago
Louisville, Kentucky, United States LaSalle Network Full timeAbout the PositionWe are seeking a Senior IT Services Manager to join our team at LaSalle Network. This is an exciting opportunity for a highly experienced professional to oversee the Information Security, Infrastructure, and Service Desk teams, ensuring alignment with company and IT strategic goals.The ideal candidate will have a strong background in...
-
Heaven Hill Help Desk Director
6 days ago
Louisville, Kentucky, United States Heaven Hill Brands Full timeJob OverviewWe are seeking a seasoned IT Service Desk Manager to join our team at Heaven Hill Brands in Louisville, KY.This role will oversee the management of the Heaven Hill Service Desk and end-to-end management of all customer service requests and incidents.The estimated salary for this position is $90,000 - $120,000 per year, depending on experience.Key...
-
Medical Office Coordinator
4 weeks ago
Louisville, Kentucky, United States Family Allergy & Asthma Full timeJob Title:Medical Office Coordinator - Front DeskAbout the Role:We are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team. In this role, you will be responsible for providing exceptional patient care and ensuring seamless front desk operations.Key Responsibilities:Patient Check-In/Check-Out: Verify patient information,...