Front Desk Associate
4 days ago
About the Job:
The Hampton Suites Louisville East Oxmoor is seeking a seasoned professional to join our Front Desk team as a Guest Service Representative. In this role, you will be responsible for delivering exceptional guest experiences, handling all aspects of front desk operations, and ensuring seamless communication with other departments.
Compensation: $30,000 - $40,000 per year
Responsibilities:
- Manage guest interactions, addressing their needs and concerns in a professional and courteous manner.
- Process guest check-ins and check-outs, verifying information and handling discrepancies efficiently.
- Maintain accurate records and reports, ensuring compliance with hotel policies and procedures.
- Collaborate with other departments to resolve guest issues and improve overall guest satisfaction.
Requirements:
- High School Diploma or equivalent required.
- Previous experience in a hospitality setting, preferably in a front desk role.
- Excellent communication and problem-solving skills essential.
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