Front Desk Ambassador

2 days ago


Louisville, Kentucky, United States Aimbridge Hospitality Full time
Job Summary

We are seeking a skilled and customer-focused Front Desk Agent to join our team at the Hyatt Regency Louisville. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, handling room reservations, and ensuring a smooth and enjoyable stay.

About the Role:

  • Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Handle room reservations, check-ins, and check-outs, ensuring accurate and efficient processing.
  • Operate the hotel's computer system, including managing room assignments, rates, and other front desk functions.
  • Maintain a clean and organized work area, adhering to hotel standards and policies.

Requirements:

  • High school diploma or equivalent required; college coursework in a related field is preferred.
  • Experience in a hotel or hospitality environment is desired.
  • Excellent communication and problem-solving skills, with the ability to work well under pressure.
  • Familiarity with Microsoft Office suite and hotel management systems.
  • Able to work a varied schedule, including evenings, nights, weekends, and holidays.

Benefits:

  • Competitive salary: $42,000 - $52,000 per year (estimated based on location and experience).
  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.


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