Inbound Outbound Support Specialist

2 days ago


Savannah, Georgia, United States Mass Markets Full time

Join Our Team:

Are you a customer-focused individual who is passionate about delivering exceptional service? Do you thrive in a fast-paced environment and enjoy working collaboratively with others? If so, we encourage you to apply for this exciting opportunity to become a part of our customer service team at Mass Markets

About the Role:

In this role, you will be responsible for handling inbound and outbound calls, emails, and chats in a professional and courteous manner. You will work closely with other departments to resolve issues and provide exceptional customer service. This is a full-time position that requires excellent communication and problem-solving skills.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with other departments to resolve complex issues
  • Document and process customer claims in accordance with company procedures

Requirements:

  • High school diploma or equivalent required; associate's degree preferred
  • 1+ year of customer service experience in a call center environment
  • Excellent communication, problem-solving, and time management skills
  • Able to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • $52,000 - $62,000 per year, depending on experience
  • Ongoing training and development opportunities
  • Competitive benefits package, including medical, dental, and vision insurance
  • Generous paid time off policy
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