Inbound Outbound Support Specialist
2 days ago
Join Our Team:
Are you a customer-focused individual who is passionate about delivering exceptional service? Do you thrive in a fast-paced environment and enjoy working collaboratively with others? If so, we encourage you to apply for this exciting opportunity to become a part of our customer service team at Mass Markets
About the Role:
In this role, you will be responsible for handling inbound and outbound calls, emails, and chats in a professional and courteous manner. You will work closely with other departments to resolve issues and provide exceptional customer service. This is a full-time position that requires excellent communication and problem-solving skills.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Collaborate with other departments to resolve complex issues
- Document and process customer claims in accordance with company procedures
Requirements:
- High school diploma or equivalent required; associate's degree preferred
- 1+ year of customer service experience in a call center environment
- Excellent communication, problem-solving, and time management skills
- Able to work in a fast-paced environment and adapt to changing priorities
What We Offer:
- $52,000 - $62,000 per year, depending on experience
- Ongoing training and development opportunities
- Competitive benefits package, including medical, dental, and vision insurance
- Generous paid time off policy
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