Telecom Support Specialist

1 day ago


Savannah, Georgia, United States Mass Markets Full time
Mass Markets - Job ID: 14310

We are seeking a highly skilled Telecom Support Specialist to join our team at Mass Markets. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers through various communication channels.

About the Role:
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner;
  • Listen to customers, understand their needs, and resolve customer issues;
  • Utilize systems and technology to complete account management tasks;
  • Document and process customer claims in appropriate systems;
  • Follow all required scripts, policies, and procedures;
  • Comply with requirements surrounding confidential information and personal information.
What We Offer:
  • $45,000 - $60,000 per year (estimated salary);
  • A comprehensive benefits package including medical, dental, and vision insurance;
  • A 401(k) retirement plan with company match;
  • Opportunities for career growth and professional development;
  • A dynamic and supportive work environment.


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