Service Desk Analyst

4 days ago

New York, New York, United States Velocity Search Group Full time
Job Title: Service Desk Analyst

Velocity Search Group is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the primary point of contact for our clients, providing technical support and assistance with various technical issues.

Key Responsibilities:
  • Provide technical support and assistance to clients via phone, email, and in-person interactions.
  • Resolve technical issues and escalate complex problems to higher levels of support as needed.
  • Document and track client interactions and issues in our service management system.
  • Collaborate with internal teams to resolve technical issues and improve service delivery.
  • Stay up-to-date with the latest technical products and support policies to provide accurate solutions to clients.
Requirements:
  • Technical certification in one or more relevant technical areas (A+, ITIL, Dell, Microsoft, Cisco, etc.).
  • Excellent oral, written communication, and time management skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Ability to lift 35lbs, work under desks, and walk/stand for extended periods.
  • Flexibility to work flexible shifts (8 AM - 8 PM, M-F).
Preferred Skills:
  • Install, configure, administer, and support Microsoft Windows 10 operating systems for desktops and laptops in an enterprise environment.
  • Install, configure, administer, and support macOS X operating systems for desktops and laptops in an enterprise environment.
  • Install, configure, and support MS Office 2010/2016/Office 365, including Microsoft Outlook 2016, PowerPoint 2016, Teams, OneDrive, and SharePoint experience.
  • Basic knowledge and understanding of voice and data networking concepts and connectivity, including IP telephony and ability to physically connect LAN ports in IDF closet and troubleshoot connectivity from PC/Mac to switch.

Velocity Search Group is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

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