Help Desk Analyst

3 hours ago


New York, New York, United States Rose International Full time
Job Title: Help Desk Analyst

At Rose International, we are seeking an experienced Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software.

Key Responsibilities:
  • Provide technical support for software, hardware, and network issues.
  • Diagnose and resolve technical problems through step-by-step solutions.
  • Escalate unresolved issues to Desktop Technicians or Network Engineers.
  • Manage and track Service Desk requests using ServiceNow.
  • Support PC/MAC end users in a call center environment.
  • Maintain cooperative working relationships and demonstrate sensitivity to a diverse population.
  • Provide support for publishing and other business-specific systems.
Requirements:
  • Minimum 3 years of experience in IT Service Desk or user support.
  • Proficiency with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications.
  • Experience with desktop computer hardware, printers, and peripherals.
  • Experience with mobile device support (Windows, iOS, Android).
  • Understanding of basic network protocols.
  • Exceptional oral and written communication skills.
  • Extensive knowledge of Adobe products (InDesign, Photoshop, Illustrator, Acrobat).
  • Experience with font management software (UTC).
  • Ability to troubleshoot printing issues.
Preferred Qualifications:
  • Strong problem-solving skills and the ability to work under pressure.
  • Ability to master new computer technology quickly.
  • Excellent customer service skills and a team-oriented attitude.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status, or any other characteristic protected by law.



  • New York, New York, United States firstPRO, Inc Full time

    Help Desk Analyst Job DescriptionFirstPro, Inc is seeking a skilled Help Desk Analyst to provide technical support for our Mac-based environment. This is a temporary contract position that can be worked on a hybrid schedule.Key Responsibilities:Provide technical support to employees with a wide range of technical issues, including hardware and software...


  • New York, New York, United States Metropolitan Jewish Health System Full time

    Job Title: Service Desk AnalystAt Metropolitan Jewish Health System, we're committed to delivering exceptional patient and member experiences. Our Corporate team plays a vital role in supporting this mission, and we're seeking a skilled Service Desk Analyst to join our team.Job Summary:We're looking for a highly motivated and detail-oriented individual to...


  • New York, New York, United States firstPRO, Inc Full time

    Help Desk Analyst PositionFirstPro, Inc is seeking a skilled Help Desk Analyst to join our team in New York, NY. This temporary contract position will focus on providing day-to-day technical support for our Mac-based environment.Key Responsibilities:Technical Support: Assist employees with a wide range of technical issues, including hardware and software...

  • Help Desk Specialist

    20 hours ago


    New York, New York, United States TEEMA Full time

    Job SummaryWe are seeking a highly skilled Help Desk Analyst to join our team at TEEMA. As a Help Desk Analyst, you will be responsible for delivering exceptional technical support services to our end-users, resolving software and hardware issues, and providing recommendations for technical and operational improvements.Key Responsibilities:Provide technical...

  • Help Desk Technician

    4 weeks ago


    New York, New York, United States MJHS Full time

    About MJHSMJHS is a leading healthcare organization that provides comprehensive and affordable health and financial benefits to its employees. We are committed to delivering exceptional patient care and resident services, and we are seeking a highly skilled and dedicated individual to join our team as a Service Desk Analyst.ResponsibilitiesThe Service Desk...

  • Help Desk Specialist

    23 hours ago


    New York, New York, United States Mondo Full time

    Job Title: Help Desk AnalystLocation: On-site 5 days/weekJob Type: 6-month contractRate: 30-35/hr W2Job OverviewMondo is seeking an experienced IT Service Desk Specialist to provide technical assistance and support related to computer systems, hardware, and software. The ideal candidate will have a strong background in IT service desk operations, with the...


  • New York, New York, United States Rose International Full time

    Job SummaryWe are seeking a skilled Help Desk Analyst to provide technical software, hardware, and network problem resolution to all employees in a call center environment.Key ResponsibilitiesProvide first-level technical support to PC/MAC end users via phone, electronic requests, and in-person interactions.Diagnose and resolve technical issues with computer...


  • New York, New York, United States Rose International Full time

    Job SummaryWe are seeking a skilled Help Desk Analyst to provide technical software, hardware, and network problem resolution to all employees in a call center environment.Key ResponsibilitiesProvide first-level technical support to PC/MAC end users via phone, electronic requests, and in-person interactions.Diagnose and resolve technical issues with computer...


  • New York, New York, United States Rose International Full time

    Job Title: Help Desk AnalystWe are seeking an experienced Help Desk Analyst to provide technical assistance and support related to computer systems, hardware, or software.Responsibilities:Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in-person or over the...


  • New York, New York, United States The Trade Desk Full time

    About The Trade DeskThe Trade Desk is a leading media buying platform that helps global brands and their agencies deliver a more insightful and relevant ad experience for consumers. Our platform sets a new standard for global reach, accuracy, and transparency.Our CultureWe value the unique experiences and perspectives that each person brings to The Trade...

  • Help Desk Coordinator

    2 weeks ago


    New York, New York, United States Project Renewal Full time

    Job Title: Help Desk Coordinator & Procurement AnalystProject Renewal's IT Department is seeking a highly skilled and motivated individual to fill the role of Help Desk Coordinator & Procurement Analyst.Job Summary:The successful candidate will play a critical role in providing technical support to employees and managing the procurement process to ensure...


  • New York, New York, United States The Trade Desk Full time

    Company Overview:The Trade Desk is a pioneering technology firm dedicated to fostering a more transparent and equitable internet through principled advertising practices. Our platform processes over 1 trillion queries daily, operating at an unparalleled scale. We pride ourselves on cultivating an award-winning culture characterized by trust, ownership,...


  • New York, New York, United States TEKsystems Full time

    Job Title: Service Desk AnalystTEKsystems is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for customers and will be responsible for providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support and resolve...

  • Help Desk Supervisor

    2 weeks ago


    New York, New York, United States Boise State University Full time

    Job SummaryThe Help Desk Supervisor is responsible for providing leadership and direction to the Help Desk team, ensuring that student employees are properly trained and supported in their roles. This position requires strong communication and problem-solving skills, as well as the ability to prioritize tasks and manage multiple projects simultaneously.Key...

  • IT Help Desk Manager

    2 weeks ago


    New York, New York, United States Tillman FiberCo Full time

    Job Title: IT Help Desk ManagerTillman FiberCo is a leading provider of digital infrastructure services, and we are seeking an experienced IT Help Desk Manager to join our team.Job Summary:We are looking for a highly skilled and motivated IT Help Desk Manager to oversee our service desk operations. The successful candidate will be responsible for delivering...


  • New York, New York, United States MASHPOINT LLC Full time

    Job DescriptionMASHPOINT LLC is seeking a skilled Help Desk Analyst to provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the...

  • Help Desk Specialist

    2 hours ago


    New York, New York, United States firstPRO, Inc Full time

    Help Desk SpecialistfirstPRO, Inc is seeking a skilled Help Desk Specialist to join our team in NY, NY. This is a 6+ month contract with onsite work required once per week.We are looking for a dedicated IT professional to provide technical support to our employees across the organization. You will be responsible for troubleshooting hardware and software...

  • Help Desk Specialist

    21 hours ago


    New York, New York, United States Jobot Full time

    Job Title: Help DeskWe are seeking a highly skilled and experienced Help Desk professional to join our team at Jobot Consulting. As a Help Desk specialist, you will be the first point of contact for our clients, providing technical support and guidance on a wide range of IT-related issues.Responsibilities:Provide technical assistance to clients via phone,...


  • New York, New York, United States Newark Board of Education Full time

    Job Title: Supervisor Information Technology Help DeskJob Summary:The Newark Board of Education is seeking a highly skilled and experienced Supervisor Information Technology Help Desk to join our team. As a key member of our Information Services department, you will be responsible for supervising the IT help desk support operation, providing guidance to...

  • Help Desk Technician

    6 hours ago


    New York, New York, United States Insight Global Full time

    Job Title: Help Desk TechnicianWe are seeking a highly skilled and customer-focused Help Desk Technician to join our team at Insight Global. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive exceptional...