Service Desk Operations Specialist

2 days ago


New York, New York, United States NYC Health Hospitals Full time
Job Title: Service Desk Analyst

At NYC Health + Hospitals, we are committed to delivering high-quality care and services to our patients and communities. As a Service Desk Analyst, you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional support to our users.

Key Responsibilities:
  • Manage level 1 and 1 1/2 service incidents/requests from report to resolution
  • Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1/2
  • Provide a single point of contact for Service Desk activities, for problems, incidents, and request items
  • Contribute to the continuous process improvement of the Service Desk Area
  • Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center
Requirements:
  • A Baccalaureate Degree in a relevant field from an accredited college or university
  • One year of experience in a business, government, hospital, educational institution, or non-profit organization in analysis, development, and implementation of systems, methods, and procedures, management information development, and data coordination
What We Offer:
  • Comprehensive health benefits for employees hired to work 20+ hours per week
  • Retirement savings and pension plans
  • Loan forgiveness programs for eligible employees
  • Paid holidays and vacation in accordance with employees' collectively bargained contracts
  • College tuition discounts and professional development opportunities


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