Service Desk Operations Specialist
2 days ago
At NYC Health + Hospitals, we are committed to delivering high-quality care and services to our patients and communities. As a Service Desk Analyst, you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional support to our users.
Key Responsibilities:- Manage level 1 and 1 1/2 service incidents/requests from report to resolution
- Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1/2
- Provide a single point of contact for Service Desk activities, for problems, incidents, and request items
- Contribute to the continuous process improvement of the Service Desk Area
- Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center
- A Baccalaureate Degree in a relevant field from an accredited college or university
- One year of experience in a business, government, hospital, educational institution, or non-profit organization in analysis, development, and implementation of systems, methods, and procedures, management information development, and data coordination
- Comprehensive health benefits for employees hired to work 20+ hours per week
- Retirement savings and pension plans
- Loan forgiveness programs for eligible employees
- Paid holidays and vacation in accordance with employees' collectively bargained contracts
- College tuition discounts and professional development opportunities
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Service Desk Support Specialist
5 days ago
New York, New York, United States Indigo IT Full timeJob SummaryIndigo IT is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for customers, providing technical support and resolving issues in a timely and efficient manner.Key ResponsibilitiesProvide Tier 1 service desk support for moderately complex technical issues, how-to...
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Client Services Associate
5 days ago
New York, New York, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading media buying platform that helps global brands and their agencies deliver a more insightful and relevant ad experience for consumers. Our platform sets a new standard for global reach, accuracy, and transparency in digital media.Client Services TeamThe Client Services team at The Trade Desk focuses on growing...
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Digital Media Specialist
3 weeks ago
New York, New York, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading media buying platform that helps global brands and their agencies deliver a more insightful and relevant ad experience for consumers. Our platform sets a new standard for global reach, accuracy, and transparency.Our CultureWe value the unique experiences and perspectives that each person brings to The Trade...
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Front Desk Operations Coordinator
3 weeks ago
New York, New York, United States Alts (fka Alteration Specialists) Full timeJob SummaryWe are seeking a highly skilled and charismatic Front Desk Operations Professional to join our team at Alts (fka Alteration Specialists). As a key member of our studio operations team, you will be responsible for providing exceptional customer service, managing office operations, and ensuring a seamless experience for our clients.Key...
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Service Desk Operations Manager
3 weeks ago
New York, New York, United States MSH Full timeJob Description**About the Role**We are seeking an experienced Service Desk Manager to join our team at MSH. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional customer service to our clients.Key ResponsibilitiesTeam Leadership: Provide guidance, coaching, and mentorship to...
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Senior Programmatic Trading Specialist
2 weeks ago
New York, New York, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a pioneering media buying platform that empowers global brands and their agencies to deliver a more insightful and relevant ad experience for consumers. Our platform sets a new standard for global reach, accuracy, and transparency.Job SummaryWe are seeking a highly skilled Senior Programmatic Trading Specialist to...
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Service Desk Support Specialist
2 weeks ago
New York, New York, United States CAI Full timeJob SummaryWe are seeking a highly skilled and customer-focused Service Desk Support Specialist to join our team at CAI. As a key member of our IT support team, you will be responsible for providing top-notch technical support and customer service to our clients.Key ResponsibilitiesProvide Level 1 technical support to users via phone, email, or chatUtilize...
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Senior Service Desk Specialist
1 day ago
New York, New York, United States Ipsos-Insight, LLC Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Service Desk Specialist to join our team at Ipsos-Insight, LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesProvide...
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New York, New York, United States The Trade Desk Full timeThe Trade Desk is revolutionizing the way global brands and their agencies advertise to audiences worldwide. Our media buying platform empowers brands to deliver a more insightful and relevant ad experience for consumers, setting a new standard for global reach, accuracy, and transparency.We take pride in our culture, valuing the unique experiences and...
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Senior Media Buying Specialist
3 weeks ago
New York, New York, United States The Trade Desk Full timeAbout the RoleThe Trade Desk is revolutionizing the way global brands and their agencies advertise to audiences worldwide. As a Senior Programmatic Trading Specialist, you will play a key role in helping our clients deliver a more insightful and relevant ad experience for consumers.We value the unique experiences and perspectives that each person brings to...
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Service Desk Support Specialist
2 weeks ago
New York, New York, United States CAI Full timeJob SummaryWe are seeking a highly skilled and customer-focused Service Desk Support Specialist to join our team at CAI. As a key member of our IT support team, you will be responsible for providing exceptional technical support and customer service to our clients.Key ResponsibilitiesProvide Level 1 technical support to users via phone, email, or chatUtilize...
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Revenue Analytics Specialist
3 weeks ago
New York, New York, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Our platform operates at an unprecedented scale, handling over 1 trillion queries per day. We have built a strong and valuable culture based on trust, ownership, empathy, and...
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Senior Service Desk Specialist
5 days ago
New York, New York, United States Ipsos-Insight, LLC Full timeJob Title: Senior Service Desk SpecialistAt Ipsos, we are seeking a highly skilled and experienced Senior Service Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our North American users and working closely with our Chicago office team.The ideal candidate will have a...
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Senior Programmatic Trading Specialist
6 days ago
New York, New York, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies advertise to audiences worldwide. Our media buying platform empowers brands to deliver a more insightful and relevant ad experience for consumers, setting a new standard for global reach, accuracy, and transparency.Job SummaryWe are seeking a highly skilled Senior...
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Service Desk Support Specialist
3 days ago
New York, New York, United States Velocity Search Group Full timeService Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at Velocity Search Group. As a Service Desk Analyst, you will be the primary point of contact for our clients, providing technical support and assistance with various technologies and systems.Key Responsibilities:Provide technical support and assistance...
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Service Desk Operations Specialist
5 days ago
New York, New York, United States Prosum Full timeJob SummaryThe Service Desk Analyst plays a crucial role in enhancing the efficiency of the IT Service Delivery Department by analyzing complex data, identifying problem areas, and devising solutions to improve quality of service.Key ResponsibilitiesAnalyze performance of IT activities, document resolutions, and identify problem areas to devise and deliver...
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Service Desk Support Specialist
3 days ago
New York, New York, United States Insight Global Full timeService Desk Engineer Job DescriptionWe are seeking a highly skilled Service Desk Engineer to join our team at Insight Global in Phoenix, AZ. As a Service Desk Engineer, you will be responsible for providing technical support to our colleagues, resolving issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Imaging computers and...
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Help Desk Specialist
2 weeks ago
New York, New York, United States Thinc Forward Full timeJob Title: Help Desk SpecialistWe are seeking a highly skilled and motivated Help Desk Specialist to join our team at Thinc Forward. As a Help Desk Specialist, you will be responsible for providing exceptional technical support to our end-users, troubleshooting and resolving issues, and ensuring that our IT systems are running smoothly.Key...
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Service Desk Specialist
2 days ago
New York, New York, United States City of New York Full timeJob Title: Service Desk TechnicianJoin the City of New York team as a Service Desk Technician and play a critical role in providing technical support to our staff. As a key member of our IT team, you will be responsible for monitoring and managing Service Now Help Desk tickets and emails in a timely manner.Key Responsibilities:Provide Helpdesk/desktop...
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Service Desk Operations Specialist
1 week ago
New York, New York, United States Prosum Full timeJob SummaryThe Service Desk Analyst plays a crucial role in enhancing the efficiency of the IT Service Delivery Department by leveraging complex data to recommend actionable steps. This position requires collaboration with leadership to understand IT objectives and goals, aligning with the organization's vision. The Analyst must stay current with best...