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Help Desk Analyst

1 month ago

New York, New York, United States Rose International Full time
Job Title: Help Desk Analyst

At Rose International, we are seeking an experienced Help Desk Analyst to join our team. As a Help Desk Analyst, you will provide technical support and assistance to our employees across the country and internationally.

Key Responsibilities:
  • Provide technical support for software, hardware, and network issues.
  • Diagnose and resolve technical problems through step-by-step solutions.
  • Escalate unresolved issues to Desktop Technicians or Network Engineers.
  • Manage and track Service Desk requests using ServiceNow.
  • Support PC/MAC end users in a call center environment.
  • Maintain cooperative working relationships and demonstrate sensitivity to a diverse population.
  • Provide support for publishing and other business-specific systems.
Requirements:
  • Minimum 3 years of experience in IT Service Desk or user support.
  • Proficiency with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications.
  • Experience with desktop computer hardware, printers, and peripherals.
  • Experience with mobile device support (Windows, iOS, Android).
  • Understanding of basic network protocols.
  • Exceptional oral and written communication skills.
  • Extensive knowledge of Adobe products (InDesign, Photoshop, Illustrator, Acrobat).
  • Experience with font management software (UTC).
  • Ability to troubleshoot printing issues.
Preferred Qualifications:
  • Strong problem-solving skills and the ability to work under pressure.
  • Ability to master new computer technology quickly.
  • Excellent customer service skills and a team-oriented attitude.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status, or any other characteristic protected by law.