Service Desk Analyst
16 hours ago
We are seeking a highly skilled and customer-focused Service Desk Analyst to join our team at CAI. As a key member of our support team, you will be responsible for providing exceptional technical support and customer service to our clients.
Key Responsibilities- Provide Level 1 technical support to both English and Spanish speaking users via phone, email, or chat.
- Utilize excellent customer service skills to exceed customer expectations and resolve technical issues efficiently.
- Interact with customers to identify and diagnose technical issues, and provide first-level support including password resets, hardware troubleshooting, and software troubleshooting.
- Properly escalate unresolved issues to the next level of support with strong supporting documentation.
- Analyze the impact and urgency of customer issues and prioritize accordingly.
- Recommend procedure modifications or improvements to enhance customer experience.
- 6-12 months' experience in a Service Desk role and/or technical support role.
- 6-12 months of customer service experience in a professional industry.
- Bilingual in English and Spanish languages (both written and oral).
- Strong troubleshooting and documentation skills.
- Excellent customer service skills.
- Strong attention to detail and strong communication skills (both written and oral).
- Associate degree preferred in a related field.
This is a full-time, remote position that requires the ability to work weekdays from 2:00pm - 10:00pm EST. The ideal candidate will be able to work independently and as part of a team to provide exceptional customer service and technical support.
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Bilingual Service Desk Analyst
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New York, New York, United States CAI Full timeJob SummaryWe are seeking a highly motivated and customer-focused Bilingual English/Mandarin Service Desk Analyst to join our team. As a key member of our Service Desk, you will be responsible for providing exceptional technical support to our clients via phone, email, or chat.Key ResponsibilitiesProvide Level 1 technical support to users in an efficient and...
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Service Desk Analyst
2 weeks ago
New York, New York, United States CAI Full timeJob SummaryWe are seeking a highly skilled and customer-focused Service Desk Analyst to join our team at CAI. As a Service Desk Analyst, you will be responsible for providing technical support and customer service to our clients, utilizing your excellent communication and problem-solving skills.Key ResponsibilitiesProvide technical support and customer...
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Service Desk Analyst
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New York, New York, United States CAI Full timeJob SummaryWe are seeking a highly skilled and customer-focused Service Desk Analyst to join our team at CAI. As a Service Desk Analyst, you will be responsible for providing technical support and customer service to our clients in both German and English.Key ResponsibilitiesProvide technical support and customer service to clients via phone, email, or...
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Service Desk Analyst
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Bilingual Service Desk Analyst
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