Customer Success Manager, Mid-Market

2 days ago


Chicago, Illinois, United States EvenUp Full time
Job Title: Customer Success Manager, Mid-Market

At EvenUp, we're on a mission to revolutionize the way injury law firms represent their clients. As a Customer Success Manager, you'll play a critical role in driving growth and delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and execute customer engagement plans to drive growth and retention.
  • Build and maintain strong relationships with mid-market clients, understanding their needs and goals.
  • Collaborate with internal teams to ensure seamless customer support and issue resolution.
  • Identify and pursue upsell opportunities to increase revenue and customer value.
  • Stay up-to-date with industry trends and best practices to continuously improve customer success strategies.
Requirements:
  • Bachelor's degree in a related field; MBA or JD is a plus.
  • Proven experience in customer success, account management, or a related role.
  • Exceptional interpersonal and communication skills.
  • Motivated to deliver outstanding customer experiences.
  • Familiarity with SaaS or service-oriented business models.
  • Ability to travel within the United States up to 25%.
What We Offer:
  • Choice of medical, dental, and vision insurance plans for you and your family.
  • Flexible paid time off and 10+ holidays per year.
  • A stipend to upgrade your home office for fully-remote roles.
  • 401k for US-based employees.

We're an equal opportunity employer committed to diversity and inclusion. If you're passionate about delivering exceptional customer experiences and driving growth, we'd love to hear from you.



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