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Customer Success Professional
2 months ago
Pleo is seeking a highly skilled Customer Success Manager to join our team in Germany. As a key member of our customer-facing team, you will be responsible for ensuring the successful adoption and utilization of our financial management platform by our mid-market customers.
Key Responsibilities- Owning the adoption journey of your customer portfolio, providing strategic guidance and support to drive business growth and customer satisfaction.
- Collaborating with sales teams to ensure a smooth renewal and upselling process, identifying opportunities to increase customer value and retention.
- Working closely with internal stakeholders, including product management, services, and marketing, to improve the overall customer experience and drive business outcomes.
- Cultivating key customers to become advocates of Pleo and the fintech community, leveraging their expertise and influence to promote our brand and services.
- Managing day-to-day operations and long-term business relationships with our customers, ensuring their needs are met and exceeded.
- Proactively identifying and addressing potential customer churn, measuring health scores and product adoption to inform strategic decisions.
- Your own Pleo card, eliminating out-of-pocket expenses.
- Lunch is on us, with catering in our offices or a monthly lunch allowance.
- Private health insurance to support your physical and mental well-being.
- 25 days of holiday, plus public holidays, to recharge and prioritize self-care.
- Flexible remote working arrangements.
- Option to purchase additional holiday days through a salary sacrifice.
- Wellbeing days, fully paid days off for a slower pace and self-care.
- Access to LinkedIn Learning, to acquire new skills and stay ahead of industry trends.
- Paid parental leave, to support families and work-life balance.
- An equity grant scheme, to share in Pleo's success and growth.
