Service Coordinator

6 days ago


Harrisburg, Pennsylvania, United States C. F. Acri & Son Full time
Service Dispatcher Opportunity at C.F. Acri & Son

We are seeking a skilled Service Dispatcher to join our team at C.F. Acri & Son, a trusted name in the HVAC and plumbing industry since 1963. As a Service Dispatcher, you will play a critical role in ensuring the efficient scheduling and dispatching of service work, providing exceptional customer service, and supporting the growth of our employee-owned company.

Key Responsibilities:
  • Field incoming calls and assess customer needs with a focus on providing timely and effective solutions.
  • Schedule and dispatch HVAC and plumbing service work with precision, ensuring that technicians are equipped to handle a wide range of tasks.
  • Maintain clear communication with technicians and customers, ensuring that all service requests are managed effectively and promptly.
What We Offer:
  • Competitive Salary: Commensurate based on experience, with growth potential.
  • Employee Ownership: Become a stakeholder in our thriving business.
  • 401(k) with Employer Match: Secure your future with our retirement plan.
  • Comprehensive Benefits: Enjoy medical, dental, and vision insurance options.
  • Disability Coverage: Short-Term and Long-Term Disability plans (some company paid).
  • Generous Paid Time Off: Enjoy a healthy work-life balance with generous PTO.
  • Paid Holidays: Eight paid holidays to relax and recharge.
  • Bonus Referral Program: Earn bonuses for helping us find great new team members.
Requirements:
  • Preferred, not required, a minimum of 3 years of experience in HVAC and plumbing dispatching.
  • Self-motivated with the ability to work independently and as part of a team.
  • Exceptional communication skills and a commitment to excellent customer relations.
  • Detail-oriented with strong organizational abilities.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at C.F. Acri & Son.


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