Service Coordinator

6 days ago


Harrisburg, Pennsylvania, United States C. F. Acri & Son Full time
Job Overview

C.F. Acri & Son is seeking a skilled Service Dispatcher to join our team. As a key member of our operations team, you will be responsible for coordinating and dispatching HVAC and plumbing service work efficiently.

Key Responsibilities
  • Field incoming calls and assess customer needs with a focus on providing exceptional customer service.
  • Schedule and dispatch service work in a timely and organized manner.
  • Maintain clear communication with technicians and customers to ensure seamless service delivery.
  • Manage service requests effectively and promptly, ensuring high levels of customer satisfaction.
Requirements
  • Minimum 3 years of experience in HVAC and plumbing dispatching, with a proven track record of success.
  • Self-motivated and able to work independently, with excellent communication and organizational skills.
  • Exceptional customer service skills, with a commitment to building strong relationships with customers and colleagues.
What We Offer
  • Competitive salary and opportunities for growth and development.
  • Employee ownership and benefits, including 401(k) with employer match and comprehensive benefits package.
  • Generous paid time off and paid holidays, with opportunities for professional development and advancement.

C.F. Acri & Son is a trusted name in the HVAC and plumbing industry, with a commitment to excellence and customer satisfaction. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.


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