Logistics Operations Manager

5 days ago

San Mateo, California, United States Ecovacs Robotics Inc Full time
Job Summary

Ecovacs Robotics Inc is seeking a highly skilled Logistics Operations Manager to coordinate local and global shipments, ensuring all required documentation is in place and all activities are efficiently and timely managed.

Key Responsibilities
  • Brokerage Activities: Oversee daily brokerage activities on all shipments and manage the full cycle of inbound and outbound logistics processes, including record-keeping and ensuring timely clearance of shipments for both import and export handling.
  • Import/Export Management: Manage import/export data and documentation, with a focus on compliance with U.S. and Canadian customs regulations. Ensure smooth operations by collaborating with customs brokers and understanding import/export procedures, including bonds.
  • Supply Chain Coordination: Monitor and coordinate incoming shipments from Asia factories, ensuring they clear customs and are delivered to 3PL warehouses on time.
  • Order Fulfillment: Manage outbound orders and collaborate with various departments to facilitate smooth import and export operations.
  • Partner Management: Own all aspects of partner management, including working with Americas 3PLs, customs brokers, and other logistics partners. Ensure performance meets service level expectations and contractual obligations.
  • Negotiation and Contract Management: Negotiate service contracts with carriers and brokers to optimize logistics operations.
  • Financial Management: Review partner invoices, recommend payments, drive partner cycle counts, resolve inventory variances, and ensure operational and customer service issues are addressed promptly.
  • Process Improvement: Proactively identify and resolve issues to streamline end-to-end logistics workflows across functions and business partners. Provide data, insights, and recommendations to support key decision-making related to operational capability and efficiency, including partner selection, automation evaluation, quality control, and cost management.
  • Regulatory Compliance: Monitor inbound and outbound shipments for regulatory compliance, ensuring adherence to customs best practices, review and validate entry declarations for accuracy, duty mitigation, valuation, and preferential treatment and participate in import/export compliance reviews to ensure broker accountability and compliance with regulations.
  • Subject Matter Expertise: Continuously seek opportunities for process improvements and ensure adherence to established procedures, provide subject matter expertise in logistics and offer back-up support to other operational areas as needed.
Requirements
  • Negotiation and Contract Management: Strong negotiation and contract management skills to lead logistics and service contract negotiations, securing favorable terms to enhance financial performance.
  • Team Leadership and Project Execution: Proven ability to mentor logistics teams and drive project success through effective leadership and project management.
  • Logistics Strategy: Strong knowledge of logistics strategies to develop and implement strategies that align with business goals, optimizing logistics for both short-term and long-term needs.
  • End-to-End Project Management: Ability to oversee logistics projects from planning to execution, ensuring successful delivery.
  • Communication and Stakeholder Management: Excellent communication and stakeholder management skills to communicate effectively with leadership teams and present data-driven proposals to support decision-making.
  • Problem Solving and Improvement: Strong problem-solving and improvement skills to resolve complex logistics challenges and continuously seek process improvements to boost efficiency.
Qualifications and Experience
  • Customs Regulations: Strong knowledge of U.S. and Canada Customs regulations; U.S. Customs Broker License preferred.
  • Education and Experience: Bachelor's degree or relevant work with at least 5 years of transportation and supply chain experience.
  • B2B Order Fulfillment: Experience in B2B order fulfillment preferred.
  • Cross-Functional Team Experience: 3+ years of experience working with cross-functional teams across multiple business areas.
  • Shipping Functions: Experience with all shipping functions, both foreign and domestic, including domestic air bills, international commercial invoices, and letters of instruction.
  • Hazmat/Dangerous Goods Handling: Experience with Hazmat/Dangerous Goods handling.
  • Data Analysis: Proficiency in data analysis using MS Excel.
  • Language Skills: Bilingual in English and Chinese (Mandarin) is required.
  • Transportation Market Knowledge: Knowledge of the U.S. transportation market, B2B trucking platforms, and pricing, as well as experience with the U.S. courier networks like UPS & FedEx, including pricing structures.

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