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Guest Services Coordinator

2 months ago

Pittsburgh, Pennsylvania, United States AccorHotel Full time
Company Overview

AccorHotels is a renowned leader in the hospitality industry, offering a unique blend of luxury and comfort. Our establishments are designed to provide guests with memorable experiences through exceptional service and exquisite accommodations.

Position Overview

As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay. Your role is crucial in ensuring that every guest feels valued and welcomed from the moment they arrive. Through your attentive service and in-depth knowledge of our facilities, you will contribute to creating lasting impressions.

Key Responsibilities:
  • Welcome guests with a genuine and warm demeanor upon their arrival.
  • Manage guest registration processes, including check-ins and check-outs, ensuring accuracy in reservations and guest profiles.
  • Issue room keys while maintaining the highest standards of safety and confidentiality.
  • Uphold guest privacy and ensure discretion at all times.
  • Process guest accounts, adhering to service standards and company policies.
  • Maintain a secure bank and accurately report daily transactions in compliance with cash handling procedures.
  • Assist guests with inquiries about hotel amenities and services in a friendly and informative manner.
  • Drive revenue through effective upselling of rooms and promoting other hotel services.
  • Foster strong relationships with other departments to enhance guest experience.
  • Handle reservations for guests at the front desk or via phone during off-hours.
  • Deliver consistently professional and engaging service to all guests.
  • Address and resolve guest concerns, escalating issues to supervisors when necessary.
  • Perform additional duties as assigned.
Qualifications:

Required Skills and Experience:
  • Availability to work various shifts, including nights, weekends, and holidays.
  • Prior experience in front office operations within a luxury environment is preferred.
  • Proficient in Front Office Systems, including Micros-Fidelio and Microsoft Office Suite (Word, Excel, PowerPoint).
  • Fluency in English is essential; additional languages are a plus.
  • Strong written and verbal communication skills, along with excellent interpersonal abilities.
  • Demonstrated guest service orientation, with a focus on empathy and creative problem-solving.
  • Ability to thrive in a fast-paced environment and work well under pressure.
  • Willingness to collaborate as part of a diverse team.
  • Comfortable working in a pet-friendly environment.
  • Physical ability to stand and walk for extended periods, with occasional lifting of up to 25 pounds.
  • Proof of valid work authorization in the U.S. is required.
What We Offer:
  • Competitive salary and flexible benefits.
  • Generous paid time off.
  • Employee discounts at Accor properties.
  • Access to learning and development programs.
  • Opportunities for career advancement within the company.
  • Engagement in corporate social responsibility initiatives.
Commitment to Diversity & Inclusion:

AccorHotels is dedicated to fostering an inclusive workplace that attracts and promotes diverse talent.

Why Choose Accor?
At Accor, we value individuality and provide a platform for personal and professional growth. Join us to explore the limitless possibilities in hospitality.