Overnight Guest Service Representative
5 days ago
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at the Palladian Hotel Seattle. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities:- Register and check-out guests in a professional and friendly manner
- Manage PBX operations, mail, and message services
- Provide accurate and complete information to guests and other departments
- Complete daily checklists and ensure all tasks are completed
- Conduct pre-assignment of hotel rooms, including VIPs and special requests
- Follow established key control policy and ensure proper credit policies are followed
- Submit lost and found articles and complete lost and found reports
- Familiarize yourself with fire and emergency procedures
- Open, secure, and balance daily shift bank, including counting and verifying cash, check, and credit card transactions
- Verify credit limit reports and monitor room availability
- Review daily selling status of the hotel using yield management system
- Attend department meetings and communicate with other departments via telephone and/or radio
- Previous experience in a front desk or customer-facing role is preferred
- High school diploma or general education degree (GED) required
- Knowledge of the immediate area, services, attractions, and events
- Flexible schedule, able to work overnights, weekends, and holidays
- Ability to work well under pressure and handle multiple arrivals and departures within a short period of time
- Familiarity with hotel systems and operations, and the ability to enter information accurately
We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives. Our goal is to create a work environment that is inclusive, supportive, and empowering for all employees.
At Kimpton Hotels & Restaurants, we believe that our employees are the heart of our business. We are committed to providing a work environment that is engaging, challenging, and rewarding. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Overnight Guest Service Representative
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Seattle, Washington, United States Kimpton Hotels & Restaurants Full timeRole SummaryWe are seeking a highly skilled and customer-focused Overnight Guest Service Agent to join our team at Kimpton Hotels & Restaurants. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesRegistration and check-out of hotel...
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Guest Service Agent Overnight
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Seattle, Washington, United States Kimpton Hotel Full timeJob Title: Guest Service Agent OvernightWe are seeking a highly skilled and customer-focused Guest Service Agent Overnight to join our team at Kimpton Palladian Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Registration...
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Guest Service Agent Overnight
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Seattle, Washington, United States Kimpton Hotel Full timeJob SummaryWe are seeking a skilled Guest Service Agent Overnight to join our team at the Kimpton Palladian Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Registration and check-out of hotel guestsPBX operations and mail...
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