Guest Services Representative
2 weeks ago
Climate Pledge Arena is seeking a Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional service to our guests at all Arena events.
Key Responsibilities:- Proactively welcome guests and assist with questions and requests
- Identify opportunities to create memorable experiences for guests
- Perform thorough ticket checks and scans to ensure valid access into the arena and other ticketed areas
- Manage lines and provide directions to ticketed seats and other arena locations
- Respond to and/or escalate guest complaints, concerns, and compliments
- Assist guests with disabilities with reasonable requests for accommodations
- Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
- Effectively communicate safety and security measures throughout the arena
- 75% event availability commitment for September through April and 65% event availability commitment for May through August
- Demonstrated ability to follow instructions and work in a fast-paced environment
- Strong verbal and written communication skills
- Must be 18 years of age or older
- Previous experience in a customer service-based industry
- Previous experience within a sports, entertainment, or related field
- Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building
- Standing for long periods of time
Climate Pledge Arena is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a safe and inclusive work environment for all employees.
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