Guest Services Representative

2 weeks ago


Seattle, Washington, United States Climate Pledge Arena Full time
Job Title: Guest Services Representative

Climate Pledge Arena is seeking a Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional service to our guests at all Arena events.

Key Responsibilities:
  • Proactively welcome guests and assist with questions and requests
  • Identify opportunities to create memorable experiences for guests
  • Perform thorough ticket checks and scans to ensure valid access into the arena and other ticketed areas
  • Manage lines and provide directions to ticketed seats and other arena locations
  • Respond to and/or escalate guest complaints, concerns, and compliments
  • Assist guests with disabilities with reasonable requests for accommodations
  • Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
  • Effectively communicate safety and security measures throughout the arena
Requirements:
  • 75% event availability commitment for September through April and 65% event availability commitment for May through August
  • Demonstrated ability to follow instructions and work in a fast-paced environment
  • Strong verbal and written communication skills
  • Must be 18 years of age or older
Preferred Qualifications:
  • Previous experience in a customer service-based industry
  • Previous experience within a sports, entertainment, or related field
Working Conditions:
  • Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building
  • Standing for long periods of time

Climate Pledge Arena is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a safe and inclusive work environment for all employees.



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