Guest Service Representative

2 weeks ago

Seattle, Washington, United States Sonesta International Hotels Full time
Job Title: Guest Service Agent

Job Summary:

The Guest Service Agent is a key member of our hotel team, responsible for delivering exceptional guest experiences and ensuring seamless operations at the front desk. As the first point of contact for our guests, you will be the face of Sonesta International Hotels, representing our brand and values with professionalism and enthusiasm.

Key Responsibilities:

  • Deliver outstanding guest service, adhering to the Sonesta G.U.E.S.T. standards
  • Register guests, issue room keys, and provide information on hotel services and room locations
  • Process cash and credit card transactions accurately and efficiently
  • Maintain the security of cash, credit card transactions, and guest information
  • Book guest reservations, process cancellations, and revisions as needed
  • Upsell rooms to maximize revenue and promote teamwork and quality service
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
  • Issue, control, and release guest safe-deposit boxes
  • Comply with federal, state, and local laws regarding health, safety, and alcohol services

Requirements:

  • High School diploma or equivalent required
  • One year of previous hotel experience or retail customer service preferred
  • Ability to speak, read, and write fluent English; other languages beneficial
  • Professional verbal and written communication skills
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred
  • Experience with Microsoft Office and Opera systems preferred

Benefits:

  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance

About Us:

Sonesta International Hotels values our team members as individuals who enhance our guests' experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites, and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests and the overall Sonesta experience for their fellow colleagues.

We are an equal opportunity employer.

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