Guest Service Representative

3 days ago

Seattle, Washington, United States Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at The Westin Seattle. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Organize and confirm guest check-ins, check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing, activating and filing room keys as needed.
  • Process guest requests and relay messages, printing contingency lists for emergency situations.
  • Identify and explain room features to guests, providing directions and information on property amenities, services, and local areas of interest.
  • Follow up on outstanding requests or problems from the previous day and resolve them.
  • Run and review daily reports/logs, completing designated cashier and closing reports in the computer system.
  • Accept and record wake-up call requests and deliver them to the appropriate department.
  • Count bank at the beginning and end of shift, securing the bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, providing change as needed.
  • Notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to manager.
  • Ensure uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information and protecting company assets.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
  • Assist individuals with disabilities, thanking guests with genuine appreciation.
  • Speak with others using clear and professional language, answering telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, supporting the team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time, moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
Benefits

We offer a competitive hourly rate of $24.68, as well as discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.

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