Guest Service Agent Overnight

2 days ago

Seattle, Washington, United States Kimpton Hotel Full time
Job Summary

We are seeking a skilled Guest Service Agent Overnight to join our team at the Kimpton Palladian Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Registration and check-out of hotel guests
  • PBX operations and mail and message service
  • Providing outstanding service to guests, including responding to inquiries and resolving issues
  • Acting as an advocate for the hotel and developing relationships with guests to encourage repeat business
  • Reviewing arrivals, noting special requests, and blocking rooms as needed
  • Completing all items on the appropriate checklist by the end of the shift
  • Familiarizing yourself with all fire and emergency procedures
  • Opening, securing, and balancing the daily shift bank, including counting and verifying cash, check, and credit card transactions
  • Verifying credit limit reports and monitoring room availability throughout the shift
  • Reviewing the selling status of the hotel using the yield management system
  • Attending department meetings and communicating with other departments via telephone and/or radio

Requirements:

  • Previous experience in a front desk or customer-facing role is helpful
  • High school diploma or general education degree (GED) required
  • Knowledge of the immediate area, services, attractions, and events
  • Flexible schedule, able to work overnights, weekends, and holidays
  • Ability to work well under pressure and take care of many arrivals and departures within a short period of time

About Us:

The Kimpton Palladian Hotel is a boutique hotel located in the heart of Seattle. We are committed to creating a culture that reflects the diversity of our guests and employees. We welcome and celebrate people of all backgrounds, ages, religions, physical abilities, sexual orientations, gender identities, and genders.

Benefits:

  • Affordable medical, dental, and vision plans for employees and their families
  • Basic life insurance, supplemental life insurance, child life insurance, short and long-term disability insurance, hospital indemnity, critical illness, and accident insurance
  • Pet insurance, group auto and home insurance, adoption assistance, matched 401(k) contributions, and deferred compensation plan
  • 1 hour of sick and safe time for every 30 hours worked, up to 10 vacation days after 90 days, 7 paid holidays, and 1 floating holiday after 90 days
  • Employee rate hotel and restaurant discounts, work perks website discounts, backup childcare, cell phone discounts, tuition reimbursement, and free online mental health therapy

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