Operations Service Manager
2 weeks ago
Are you a results-driven leader with a passion for delivering exceptional customer experiences?
We're seeking an experienced Operations Service Manager to join our team at Burlington Stores, Inc. As a key member of our store leadership team, you'll be responsible for managing the overall operations of the store, including customer service, cash handling, and inventory management.
Key Responsibilities:
- Manage the Customer Service and Cashier teams to ensure compliance with company policies and standards.
- Provide guidance to Customer Service Supervisors to ensure they meet customer service expectations and maintain a smooth customer flow at the registers.
- Oversee the execution of operations and receiving SOPs, including the continuous flow process.
- Monitor the receiving process, transfers, debits, damages, and charge-backs, and partner with the Receiving Supervisor to maintain inventory accuracy.
- Support the Store Manager and others in areas including staffing, sourcing, interviewing, training, and succession planning.
Requirements:
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty, or medium to large-sized, multi-unit retail organization.
- Ability to work a flexible schedule, including early mornings, nights, weekends, holidays, and required travel.
- Comfortable utilizing scheduling and reporting computer software.
- Ability to lift and move boxes weighing up to 40 lbs.
What We Offer:
- Competitive wage and flexible hours.
- Associate discount.
- Medical, dental, and vision coverage, including life and disability insurance.
- Up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time, and a 401(k) plan.
We're an equal opportunity employer committed to workplace diversity and inclusion. If you're a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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