Technical Services Operations Manager

2 weeks ago


Kansas City, Kansas, United States JARBO Full time
Job Overview

Position Title - Technical Services Operations Manager

This is a full-time, on-site position for a Technical Services Operations Manager at JARBO. The individual in this role will be tasked with managing the daily functions of the technical services department, offering technical assistance to clients, diagnosing equipment malfunctions, and ensuring outstanding customer satisfaction. Additionally, this position will require mentoring the team on emerging products and innovations.

Key Responsibilities - Technical Services Operations Manager

  • Assess team performance and provide insights regarding training, evaluation, and remuneration.
  • Review departmental efficiency and implement strategies to enhance productivity, profitability, safety, and employee morale.
  • Formulate and propose objectives and strategies for the Field Services Operations.
  • Establish a financial plan and ensure operations are conducted in a cost-efficient manner.
  • Manage repair inventory to maintain high service levels while reducing holding costs and waste.
  • Provide pricing recommendations.
  • Coordinate the scheduling of repair and service tasks.
  • Engage with clients alongside sales representatives.
  • Foster positive relationships with suppliers.
  • Participate in ongoing training related to management, technical expertise, and safety protocols.
  • Implement necessary measures to ensure continuous assessment and enhancement of the company’s objectives regarding Quality, Service, and Value.

Required Qualifications - Technical Services Operations Manager

  • Proficient in Technical Services, Technical Support, and Troubleshooting.
  • Exceptional customer service abilities.
  • Experience in coaching and developing team members.
  • Familiarity with electric motors, hoists, cranes, and generators.
  • Strong analytical and communication skills.
  • Ability to collaborate effectively within a team setting.
  • Experience in the industrial machinery sector is advantageous.
  • Bachelor's degree in Electrical Engineering or relevant practical experience.


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