Director, Student Accounts and Services

4 days ago


New York, New York, United States New York University Full time
Job Summary

Serve as a subject matter expert in providing customer service support to students and their families for student billing and related collections of past-due student payments.

Oversee the collection of delinquent student payments, including past-due tuition and loans, and provide leadership and best practices for the Bursar Student Accounts team.

Ensure that questions and issues are resolved in an accurate, timely, and professional manner while adhering to University policies and procedures.

Act as the escalation point for complex cases and coordinate with the Bursar management team for the resolution of issues as needed.

Identify policies and procedures to facilitate departmental efficiencies and improve customer service, and develop and implement metrics to inform training and process improvements.

Represent the Office of the Bursar in Student Service initiatives and serve as a liaison with various university departments.

This role has a hybrid work schedule with two days on-site and three days remote per week.

Responsibilities
  • Provide customer service support to students and their families for student billing and related collections of past-due student payments.
  • Oversee the collection of delinquent student payments, including past-due tuition and loans.
  • Provide leadership and best practices for the Bursar Student Accounts team.
  • Ensure that questions and issues are resolved in an accurate, timely, and professional manner.
  • Act as the escalation point for complex cases and coordinate with the Bursar management team.
  • Identify policies and procedures to facilitate departmental efficiencies and improve customer service.
  • Develop and implement metrics to inform training and process improvements.
  • Represent the Office of the Bursar in Student Service initiatives.
  • Serve as a liaison with various university departments.


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