Student Account Representative

23 hours ago


New York, New York, United States Touro University New York Full time
Job Title: Student Account Representative

Job Summary:

The Student Account Representative will be responsible for overseeing billing, collections, and account management, ensuring accuracy and efficiency in financial transactions. This role will also deliver exceptional customer service to students, parents, and staff.

Key Responsibilities:
  • Counsel students and parents on tuition payment options.
  • Follow up on timely payments and review credit and debit reports as necessary.
  • Clear pending accounts and contact students by phone when necessary.
  • Make necessary adjustments to student accounts and prepare notifications for the Financial Aid office.
  • Calculate refunds owed to students in accordance with College and U.S. Department of Education regulations.
  • Work closely with the Office of Financial Aid and be familiar with financial aid regulations.
  • Mail out past due notices to students and answer phone and email messages.
  • Support Help Desk inquiries.
Qualifications:
  • Bachelor's degree required, with a concentration in accounting, mathematics, finance, or a related field preferred.
  • Demonstrated proficiency in communication (written and verbal) required.
  • Familiarity with online learning platforms, including Banner, Canvas, Blackboard, and Adobe Connect, preferred.
  • Strong attention to detail and customer service skills required.
  • A high degree of interpersonal competency, including professionalism, diplomacy, judgment, and discretion required.
  • Overall business acumen, ethical decision making, and relationship management skills required.
  • Exceptional analytical and problem-solving skills, collaboration, and matrix management skills required.

Salary Range: USD $33,587.00/Yr. - USD $41,984.00/Yr.



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