Flexible Retail Sales Representative

2 weeks ago

Mooresville, North Carolina, United States Kohl's Full time
Position Overview
We are seeking a dedicated individual with availability for full and weekend shifts. Experience in credit card sales is preferred but not mandatory.

About Kohl's
Kohl's aims to be the most reliable retailer for both active and casual lifestyles. We foster a team environment that prioritizes diversity and inclusion, supporting one another to achieve success and celebrating collective accomplishments to provide an exceptional experience for our customers.

Role Responsibilities
In this position, you will promote a sales-driven atmosphere while ensuring a consistent customer experience. Your role involves engaging with customers and delivering outstanding service through a hospitality-focused approach. You will provide insights about our merchandise, promotions, and events while executing operational tasks efficiently. Your objective is to connect with customers, addressing their shopping needs and ensuring they feel valued and appreciated.

Key Responsibilities
  • Enhance Sales, Hospitality, Operations, People, and Conversion through our Shop C3 Program.
  • Boost sales by creating an inviting environment that encourages customers to purchase.
  • Maintain a consistent sales floor experience.
  • Establish customer connections through greetings and authentic hospitality.
  • Assist with sales floor, fitting room, point of sale, and operational tasks as needed.
  • Ensure all customers feel respected and valued.
  • Build trust to meet customer shopping needs.
  • Utilize omni-channel services to provide a seamless customer experience.
  • Accurately implement operational processes, including BOPUS, BOSS, MLS, SFS.
  • Foster rapport and genuine connections with customers.
  • Guide customers through our company programs.
  • Process transactions accurately while engaging with customers.
  • Act as a savings consultant to help customers maximize savings with a Kohl's Card.
  • Convert, open, and activate Kohl's Card applications.
  • Respond courteously to customer inquiries.
Essential Qualifications
The following requirements are essential for this role, though additional tasks may be assigned. The company reserves the right to modify this job description as necessary. To succeed in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.
  • Ability to fulfill the responsibilities outlined in the Key Responsibilities section.
  • Ability to maintain regular attendance as specified by the company.
  • Ability to adhere to dress code standards.
  • Ability to learn and comply with all company policies and procedures.
  • Ability to understand and respond proactively to guidance from supervisors and other personnel.
  • Ability to collaborate effectively as part of a team.
  • Ability to thrive in a fast-paced environment and manage multiple tasks within set timeframes.
  • Ability to complete company training programs successfully.
  • Basic math and reading skills, along with legible handwriting and basic computer skills.
  • Ability to operate communication devices and technology as directed.
  • Availability to work during days, nights, and weekends.
  • Perform work in accordance with the Physical Requirements section.
Physical Requirements
  • Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with assistance.
  • Ability to climb, squat, kneel, bend, twist, reach, lift, grasp, push, and pull regularly.
  • Ability to stand and walk for the duration of a scheduled shift (minimum of 8 hours).
  • Ability to visually verify information and inspect merchandise.
  • Ability to wear a face mask and other personal protective equipment as required.
  • Ability to work in varying temperatures and conditions while performing certain duties.
Preferred Qualifications
  • No specific education or experience required.
  • Must be at least 16 years of age.
  • Strong written and verbal communication skills.
  • Curiosity and a desire to learn.
  • Commitment to fostering diversity and an inclusive work environment.

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