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Flexible Retail Sales Team Member

2 months ago

Mooresville, North Carolina, United States Kohl's Full time
Position Overview
We are seeking individuals with full availability, including weekends, to join our team at Kohl's. This role is essential in fostering a welcoming environment that promotes diversity and teamwork while delivering exceptional service to our customers.

About the Role
As a Retail Sales Associate, your primary responsibility will be to enhance the shopping experience by providing outstanding customer service. You will engage with customers, offering insights into our merchandise, promotions, and events, while ensuring operational tasks are executed smoothly. Your mission is to understand and address customer needs, making each individual feel valued and appreciated.

Key Responsibilities
  • Support sales initiatives and operational excellence through our customer engagement programs.
  • Encourage sales by creating an inviting atmosphere that inspires customers to explore our offerings.
  • Maintain a consistent and pleasant shopping environment on the sales floor.
  • Establish meaningful connections with customers through warm greetings and genuine hospitality.
  • Assist with various operational processes, including fitting rooms and point of sale.
  • Ensure every customer feels acknowledged and valued.
  • Build trust by addressing customer inquiries and shopping preferences.
  • Utilize our omni-channel services to provide a seamless shopping experience.
  • Execute operational tasks accurately, including various fulfillment processes.
  • Foster rapport with customers and assist them with our loyalty programs.
  • Process transactions efficiently while engaging with customers.
  • Act as a savings consultant, promoting Kohl's Card benefits.
  • Be responsive and courteous to customer requests.
Essential Functions
The following requirements are representative of the functions you will be expected to perform, though additional tasks may be assigned.
  • Ability to fulfill the responsibilities outlined above.
  • Consistent attendance and adherence to company scheduling.
  • Compliance with dress code standards.
  • Willingness to learn and adhere to company policies and procedures.
  • Ability to receive and act on feedback from supervisors and colleagues.
  • Collaboration with team members and effective interaction with others.
  • Capability to thrive in a fast-paced environment while managing multiple tasks.
  • Completion of required training programs.
  • Basic math and reading proficiency, along with legible handwriting and basic computer skills.
  • Ability to operate technology tools as directed.
  • Availability to work various shifts, including evenings and weekends.
Physical Requirements
  • Frequent lifting of up to 50 lbs., with occasional assistance for heavier items.
  • Ability to perform physical tasks such as climbing, bending, and reaching.
  • Capability to stand and walk for extended periods during scheduled shifts.
  • Visual acuity to verify information and inspect merchandise.
  • Compliance with health and safety standards.
Preferred Qualifications
  • No prior experience or education required.
  • Minimum age of 16 years.
  • Effective written and verbal communication skills.
  • Curiosity and eagerness to learn.
  • Commitment to fostering an inclusive workplace.