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Flexible Retail Sales Representative

2 months ago

Mooresville, North Carolina, United States Kohl's Full time
Position Overview
Required Full and Weekend Availability
Preferred Experience in Credit Card Acquisition

At Kohl's, our mission is to establish ourselves as the most reliable retailer for both active and casual lifestyles. Become part of a workplace culture that prioritizes diversity and inclusion, fosters collaboration for mutual success, and celebrates achievements to provide an exceptional experience for our customers.

About the Position
In this role, you will contribute to a sales-oriented environment while ensuring a consistent customer experience. You will engage with customers by delivering outstanding service through a hospitality-driven approach. You will provide customers with information regarding current merchandise selections, store promotions, and events, while executing operational tasks effectively and efficiently. Your objective is to connect with customers to address their shopping needs, ensuring everyone feels valued and appreciated.

Key Responsibilities
  • Support Sales, Hospitality, Operations, People, and Conversion through our Shop C3 Program.
  • Drive sales initiatives.
  • Create an inspiring atmosphere that encourages customers to enhance their purchases.
  • Deliver a uniform sales floor experience.
  • Establish customer connections through greetings and authentic hospitality.
  • Assist with sales floor, fitting room, point of sale, and operational processes as needed.
  • Ensure all customers feel valued and appreciated.
  • Build trust to address customer shopping needs.
  • Utilize omni-channel offerings to provide a seamless customer experience.
  • Accurately execute operational processes, including BOPUS, BOSS, MLS, SFS.
  • Foster rapport and make genuine connections with customers.
  • Acknowledge and assist customers through company programs.
  • Complete transactions accurately and efficiently while engaging with customers.
  • Act as a savings consultant to help customers save with a Kohl's Card.
  • Convert, open, and activate Kohl's Card applications.
  • Respond courteously to requests and inquiries.
Essential Functions
The following requirements represent functions that an associate will be expected to perform, and additional functions may be required. The company may revise this job description periodically. To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, absent undue hardship.
  • Ability to perform the Key Responsibilities.
  • Ability to maintain regular attendance as set by the company.
  • Ability to adhere to dress code requirements.
  • Ability to learn and comply with all company policies, procedures, standards, and guidelines.
  • Ability to receive, understand, and proactively respond to direction from supervisors/managers and other company personnel.
  • Ability to work collaboratively as part of a team and interact effectively with others.
  • Ability to thrive in a fast-paced environment and manage multiple tasks within established timeframes.
  • Ability to satisfactorily complete company training programs.
  • Basic math and reading skills, legible handwriting, and basic computer operation.
  • Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
  • Availability to work days, nights, and weekends.
  • Perform work in accordance with the Physical Requirements section.
Physical Requirements
  • Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with assistance.
  • Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull on a frequent basis.
  • Ability to stand and walk for the duration of a scheduled shift (at least 8 hours).
  • Ability to visually verify information and locate and inspect merchandise.
  • Ability to wear a face mask or covering and other personal protective equipment.
  • Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties.
Preferred Qualifications
  • No formal education or experience required.
  • Must be at least 16 years of age or older.
  • Effective written and verbal communication skills with the ability to influence clearly and concisely.
  • Inherent curiosity and a desire to learn.
  • Commitment to valuing diversity and contributing to an inclusive work environment.
Essential Functions

The requirements listed below are representative of functions you will be required to perform; however, you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, absent undue hardship.
  • Ability to perform the responsibilities listed in the "Key Responsibilities" section.
  • Ability to satisfactorily complete company training programs.
  • Ability to comply with dress code requirements.
  • Basic math and reading skills, legible handwriting, and basic computer operation.
  • Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
  • Ability to maintain regular attendance and meet scheduling requirements as set by the company.
  • Perform work in accordance with the Physical Requirements section.
Physical Requirements
  • Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with assistance.
  • Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull on a frequent basis.
  • Ability to stand and walk for the duration of a scheduled shift.
  • Ability to visually verify information and locate and inspect merchandise.
  • Ability to comply with health and safety standards.
Compensation
Pay Starts At: $12.50