Patient Access Coordinator

21 hours ago

Fort Myers, Florida, United States Lee Health Full time

Job Summary:

We are seeking a highly skilled Patient Access Specialist to join our team at Lee Health. As a Patient Access Specialist, you will be the first point of contact for patients and providers, responsible for facilitating access to care through registration, scheduling, and recording of patient communications.

Key Responsibilities:

  • Utilize our practice management system to facilitate access to care through registration, scheduling, and recording of patient communications for 300+ providers and/or 1100+ different procedure/appointment types.
  • Handle a variety of incoming customer inquiries or requests and use the appropriate resources to complete accurate responses.
  • Take inbound calls from patients and offices, and utilize a work queue to make outbound calls to patients per physician order to schedule their outpatient procedure(s) and/or office visits.
  • Work in a fast-paced environment, prioritizing tasks, being extremely detailed, organized, and flexible.
  • Exhibit a strong desire and willingness to learn and grow with the department.

Requirements:

  • Post high school training or college preferred.
  • 1 Year Customer Service Required and 1 Year Scheduling Preferred.
  • Epic experience a plus.
  • Medical terminology knowledge desired.
  • Knowledge and understanding of telephone etiquette including strong listening skills are essential.
  • Excellent customer service, including verbal and written communication skills are required.
  • Must be able to type 30 words per minute.
  • Data entry skills and good computer skills are required including knowledge of Microsoft Office.
  • Ability to speak bilingual is helpful.

What We Offer:

  • A caring workplace culture.
  • Great coworkers.
  • Exceptional benefits package (including up to 5% retirement match and college tuition reimbursement after a year with Lee).
  • Career growth.
  • Work/life balance.
  • A market competitive salary.

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