Patient Access Supervisor

1 week ago

Fort Lauderdale, Florida, United States Cleveland Clinic Full time

Overview:
Become a vital part of Cleveland Clinic's commitment to providing exceptional healthcare services. As a key member of our Patient Access team, you will play a crucial role in ensuring seamless patient experiences through effective registration processes.

Position Summary:
In the role of Patient Access Workleader, you will oversee departmental operations while executing essential responsibilities related to patient registration. This includes the development and implementation of complex policies and procedures in collaboration with supervisory staff to guarantee accurate and timely patient registration.

Key Responsibilities:

  • Utilize appropriate reporting tools to engage with insurance providers for resolving registration-related issues with minimal internal escalation.
  • Address and resolve patient inquiries and complaints effectively.
  • Provide recommendations for the execution of Patient Access programs in line with evolving insurance regulations.
  • Assist management with daily operational activities to enhance patient access services.
  • Participate actively in committees, contributing expertise on departmental processes.
  • Cross-train to support all areas of Patient Access, including Front Desk, Admitting Office, ER registration, and Clinic.
  • Facilitate exceptional communication during patient interactions to uphold our Patients First philosophy.
  • Identify and address patient registration challenges, ensuring necessary follow-up actions are taken.
  • Implement service recovery strategies as needed.
  • Lead staff training initiatives and participate in performance evaluations through constructive feedback.
  • Manage operational tasks such as staff scheduling, compliance audits, and resource allocation.
  • Assist in developing and refining new processes to enhance departmental efficiency.
  • Oversee cashiering duties and ensure compliance with departmental audits and quality assurance measures.
  • Coordinate daily assignments and manage work schedules to accommodate employee absences.
  • Perform additional duties as assigned.

Qualifications:
High school diploma or equivalent is required. A minimum of four years of experience in a customer-facing role is essential, with prior leadership experience preferred. An Associate's degree may substitute for up to one year of experience, while a Bachelor's degree may substitute for up to two years.

Skills and Competencies:
Proficiency in basic PC software applications and familiarity with multiple data systems is necessary. Candidates should possess excellent communication, organizational, and interpersonal skills, along with the ability to multitask in a fast-paced environment.

Physical Requirements:
Ability to move throughout the facility, stand or sit for extended periods, and lift up to 25 pounds as needed.

Commitment to Safety:
Adhere to Standard Precautions and utilize personal protective equipment as required.

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