Complaint Resolution Specialist

2 months ago


Tempe, Arizona, United States MILLENNIUMSOFT Full time

Job Summary

Complaint Handling and Resolution

We are seeking a highly skilled Complaint Handling and Resolution professional to join our team at MillenniumSoft. As a Complaint Handling and Resolution specialist, you will be responsible for accurately recording and logging all complaint information from customers and internal stakeholders into our electronic complaint handling database.

Key Responsibilities:

  • Accurately record and log all complaint information from customers and internal stakeholders into the electronic complaint handling database.
  • Record and report complaints to manufacturers of distributed products as stated in distribution agreements.
  • Acknowledge receipt of complaint and generate closure letters, as appropriate.
  • Assist with complaint reportability determinations (e.g., MDR, Vigilance, etc.).
  • Provide information necessary for completion of regulatory reports (e.g., MDR, Vigilance, etc.).
  • Ensure timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints and samples from the customer through file closure.
  • Complete complaint file closure activities.
  • Continuously monitor complaints for potential trends.
  • Responsible for the secure and accurate maintenance of the complaint database.

Requirements:

  • Minimum degree requirement: Bachelor's degree, preferably in an engineering or technical field.

Desired Skills:

  • Clear communication skills, with the ability to communicate effectively with internal stakeholders and external partners.
  • Analytical skills and critical thinking.
  • Attention to detail.
  • Strong work ethic and time management.
  • Preferably, a candidate with some medical experience, whether job-related or through education (FDA knowledge, anatomy, etc.).

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.


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